We are looking for a diligent Customer Quality Engineer who is able to:
Works with interdepartmental Engineers / technical colleagues in a team environment to
manage key customer accounts for Quality, leading / solving product problems. The Customer
Quality Engineer manages strategic customers’ accounts with direct customer issues with
effective communication and provides superior problem solving / critical thinking skills. The
Engineer interacts with others globally while traveling occasionally to customer and other Nidec
locations.
Essential Responsibilities
Develop strategy to manage specific customer accounts
Lead customer quality issue resolution
Interacts with customer to satisfy their requirements
Understand customer specific requirements
Maintain daily quality (PPM / other KPI targets) and cost (internal / external costs) data
for all requirements.
Actively engage site production team to drive manufacturing improvements
Support new business opportunities and new product development programs
Gather warranty data, generate warranty charts, analyze trends and prepare warranty
report for each assigned OEM to reduce warranty cost
Support change management programs customers, and at plant level.
Fulfill / Submit all new parts submission (PPAP) requirements
Interact closely with cross functional Team to perform Advanced Product Quality
Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for
product and/or process changes.
Key member of FMEA Development serving as key member liaison between
Manufacturing Engineering and Design Engineering.
Set quality goals and improvement plans
Document and utilize lessons learned
Review / Improve Control plans
Nidec Mobility America Form: Job Description
Lead / Direct customer issues to closure by gathering appropriate teams and leading
problem solving using tools, including: 8D, 5P, 5 Whys, Fault Tree Analysis and other
documents, per customer.
Additional responsibility may, as necessary, entail New Product Launch activity which
would require FMEA Moderator training.
Experience: 2+ years’ experience of automotive and manufacturing
Education: Bachelor's Degree
Knowledge/Skills/Abilities:
High attention to Detail and Accuracy
Analytical thinking and working knowledge of problem solving techniques (i.e. paretos,
cause and effect, fish bone diagrams, and 5Why analysis).
Technical thinking and core tool knowledge as well as knowledge of plating, plastic
molding, metal stamping and/or welding is a plus.
Written and verbal communication with customers (internal & external)
Quality engineering / Manufacturing engineering experience in automated high volume
production environment within automotive industry.
Nidec Mobility America Form: Job Description
Familiarity with implementation / use of various charts, corrective action programs,
simple DOE, and other SPC tools.
Limited knowledge of soldering, electronic components and PCB assembly is a plus.
Knowledge of ISO 14001 / IATF 16949, VDA Standards, and IPC-A-610D
Strong PC skills (Microsoft Office, Word, Excel, Access and Minitab).
Experience with European Automotive OEMs (BMW, VW, Audit, Mercedes, etc.) is a plus
Scope of Supervision: N/A
Travel Required: up to 15%
Physical Demand (Special Considerations): While performing the duties of this job, the
employee is consistently required to sit and talk or hear. The employee frequently is required to
stand and to use hands to finger, handle, or feel and reach with hands and arms. The
employee is occasionally required to walk, kneel/squat and bend. The employee must
occasionally lift and/or move up to fifty (50) pounds.
Keywords: Automotive, APQP, Electronics, Stamping, Customer Quality Engineer, customer
specific, PPM, KPI, Advanced Quality Planning, FMEA, 8D, 5P, 5 Whys, Fault Tree Analysis, 6-
panel, ERP, QAD, Warranty
This position description in no way states or implies that these are the only duties to be
performed by the employee(s) incumbent in this position. Employee(s) will be required to follow
any other job-related instructions and to perform any other job-related duties requested by any
person authorized to give instructions or assignments.
Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
No Soliciting
Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.