ERP Application Support Consultant – Remote (East Coast) – Full Time
Skills – Application Support, ERP, SQL, Soft Skills, Communication Skills, ERP Consulting
My client who is a leading ERP Software Solutions provider is currently looking to on board an experienced ERP Application Support consultant.
This role will allow individuals to work remotely and thus be based anywhere within the U.S. with a strong preference for those already based on the East Coast.
Please note: My client is unable to provide visa sponsorship for this role. Therefore, applicants must have the necessary work authorization to be employed in the U.S.
You will be supporting a range of Accounting, Stock, CRM, E-Commerce, Business Intelligence and Supply Chain Management modules within my client’s ERP Software solution and you will be a key member of this evolving team. Working as part of the wider Customer Success Office (CSO), my client’s mission is to provide the Support and Services required to allow customers to meet their ambitions for their ERP software.
The Role:
- The Application Support Consultant will be responsible for assisting my client’s growing customer base with technical and operational queries across a wide range of business processes.
- Consultants often have the more complex tickets to work through and therefore require time to focus on getting these tickets resolved without the interruptions of incoming calls or Freshdesk tickets requiring quick responses.
- You will support other team members with guidance on tickets and how to investigate, feeding back information on tickets that have been escalated to them in a form of upskilling.
- Team members will have the experience to contribute Knowledgebase articles to the Content Hub and get involved in the larger Go Live Handovers. They may also be dedicated contacts for some of my client’s Enterprise customers.
Mandatory Skills
- A proven background working within an application support capacity
- A day to day working knowledge of Accounting, ERP or Business Management Software systems OR
- a Degree or third level qualification in Computer Science, Accounting or Business.
- OR a good knowledge of financial and management reporting & a financial acumen.
Desirable Skills
- Strong knowledge of Databases, like SQL Server, MySQL including SQL scripting & SQL Admin Studio.
- Working knowledge of FTP/SFTP, SSL Certs, REST API, SOAP, SoapUI, Postman, Excel, and CSV files.
- Experience in relevant business software – 3rd Party Integrations, EDI, Logistics, Warehouse Management, CRM, E-Commerce, Business Intelligence.
Salary Bandings – $85k-$95k Per Annum + Benefits
Please send resumes directly to patrick.hindmarsh@stottandmay.com and we can look to run through the specifics.
I look forward to hearing from you.
Skills – Application Support, ERP, SQL, Soft Skills, Communication Skills, ERP Consulting
ERP Application Support Consultant – Remote (East Coast) – Full Time
