Responsibilities include:
- Partner with program leadership and change management to develop communications, including newsletters, notifications, PowerPoints, WorkPlace post, graphics, videos, and other appropriate vehicles
- Manage program content library and public content in Microsoft Teams and SharePoint sites
- Coordinate facilitated workshops and meetings (agenda, scheduling, invitations, pre-reads, MoM/parking lot)
- Create and update process and technical documents per subject matter expert feedback
- Design, order, and manage program promotional items
- Support Program Management Team activity tracking in Azure DevOps
- Manage Program “mailbox” and facilitate timely response to stakeholder inquiries
- Support data processing on an as-needed basis
- Support team member on-boarding and off-boarding
- Create compelling content for social media, including copy and graphics that promote engagement, attract new followers, enhance brand recognition and secure the interest of existing audiences
- Provide support in focus groups and project events
- Collaborate with project team members and stakeholders
Experience, Capabilities, & Skills:
- Willing to learn new skills, be flexible, and open to operating “outside the box”
- Excellent verbal and written communication skills
- Excellent interpersonal skills with a customer service mentality
- Able to digest technical conversations and capture into feedback, action items, decisions, risk, and opportunities
- Able to manage multiple projects/tasks concurrently and appropriately prioritize tasks
- Experience preparing and proofing internal communications to a wide and diverse audience a plus
- Experience coordinating workshops and events (agenda, pre-read, rooms, catering, team building, etc.) a plus
- Experience with survey and collaboration tools (Poll Everywhere, Survey Monkey, Microsoft Forms) a plus
- Experience developing visualizations (i.e. charts and graphs) in Excel
- Experience documenting processes and functional requirements a plus
- Experience managing program collateral (common slides, legacy presentations, etc.) a plus
- Experience with Teams and SharePoint site management a plus
- Experience with Azure DevOps a plus
- Experience with OneNote a plus
