***** Great Opportunity with Mentra's Client in Dallas,TX******
Entry-level candidates interested in pursuing a career in banking are encouraged to apply
Job Profile
The primary skills sets required for this role are “Customer Service” experience:
- Customer service focus with experience handling complex transactions across multiple systems
- Experience proactively engaging with customers through outreach via phone or email
- Ability to educate and connect customer to technology and share the value of mobile banking options
- Ability to help customers succeed financially by offering introductions to additional team members as appropriate
- Ability to work with others on a team to meet customer needs
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Ability to interact with integrity and professionalism with customers and team members
- Support customers and employees in resolving or escalating concerns or complaints
