Job Title: Help Desk Support Specialist
About Us: The Intersect Group is seeking a skilled Helpdesk Support Specialist for one of our clients in Plano, TX. The Help Desk Support Specialist will provide exceptional support to the client's CEO and the CEO's Executive Assistant. This role requires a deep understanding of Apple/Mac products and the ability to work closely with high-level executives in a dynamic environment.
Position Overview: The Helpdesk Support Specialist will be responsible for managing and resolving technical issues related to Apple/Mac products for the CEO and the CEO's Executive Assistant. The role includes syncing contacts across various platforms, handling iCloud accounts, and providing on-site support as needed. The successful candidate will demonstrate expertise in Apple/Mac support and possess experience working with C-Suite executives.
Key Responsibilities:
- Provide day-to-day technical support to the CEO and the CEO's Executive Assistant for all Apple/Mac products.
- Manage and troubleshoot issues related to syncing contacts across different platforms.
- Administer and resolve issues related to iCloud accounts.
- Travel locally with the CEO as needed to provide on-site support.
- Ensure timely and effective resolution of technical issues to minimize disruption.
Requirements:
- Minimum of 5 years of experience in Apple/Mac support within a corporate environment.
- Demonstrated knowledge of Domain-joined and Intune-joined devices.
- Proven experience working with Apple Support and providing support to C-Suite executives.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication and interpersonal skills.
- Willingness to travel locally as required.
Preferred Qualifications:
- Apple Certified Support Professional (ACSP) or similar certification.
- Experience with enterprise-level Apple/Mac environments.
- Familiarity with additional support tools and software.
