Job position : Senior IVA/Chatbot Developer
Job Location : Newark, NJ / Tampa, FL / Philadelphia, PA
Job Description :
- We are looking for an experienced IVA/Chatbot Developer to manage and develop advanced IVR applications and integrate speech recognition systems.
- This role will involve working with third-party integrations and various communication protocols to enhance CX systems.
- Required 7 to 10 years of experience resource.
Key Responsibilities:
- Develop and manage IVR and chatbot solutions, natural language understanding (NLU) systems and grammars.
- Implement third-party integrations with AWS Lambda (NodeJS and/or Python), Lex, Amelia, Polly, and CRM systems like Salesforce.
- Utilize web services, APIs, and other communication protocols to integrate IVR systems with other computer systems (e.g., SOAP, VXML, SQL, XML, REST).
- Design, develop, and advanced IVR applications in an object-oriented programming language.
- Required Qualifications:
- Experience: Advanced understanding of IVR technology, telecommunications devices, networks, software, and systems.
- Integration: Experience with third-party integrations and cross-system communication protocols.
- Development: Proficient in software development using object-oriented programming languages.
- Preferred Qualifications: Experience with building and integrating Google CCAI solutions.
Life at Capgemini :
- Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
- Flexible work
- Healthcare including dental, vision, mental health, and well-being programs
- Financial well-being programs such as 401(k) and Employee Share Ownership Plan
- Paid time off and paid holidays
- Paid parental leave
- Family building benefits like adoption assistance, surrogacy, and cryopreservation
- Social well-being benefits like subsidized back-up child/elder care and tutoring
- Mentoring, coaching and learning programs
- Employee Resource Groups
- Disaster Relief
Disclaimer :
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http:http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law.
