Our client is seeking an experienced Technical Support consultant to join their team for a long-term contract opportunity. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. Our client is one of Georgia's largest systems in geographic area, running more than 70 miles long. This position will be a full-time, onsite position in Fairburn, GA.
Contract Duration: 6+ months
Required Skills & Experience
- 5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments.
- Current support experience of Windows 10, Office 365, Active Directory.
- Imaging / SCCM experience
- Experience with Azure and InTune is preferred.
- Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).
- Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
- Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.
- Microsoft Certification (MCP or MCSE or any desktop support certifications) is ideal but not required. A+ Certification is helpful but not required.
- MUST have own reliable transportation to travel to different locations within the area if needed. Mileage reimbursement provided.
What You Will Be Doing
- Provide assistance to schools in troubleshooting IT technology in classrooms, media centers, admin facilities and support offices.
- Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
- Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
- Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
- Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
- Set up new devices, workstations, print stations, and assignments to default printers.
- Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs, including start-up and end-of-year processes.
