Job Title: Customer Service Rep III
Duration: 12 Months (possible extension)
Location: 1021 N Outer Loop Rd, Hapeville, Georgia 30354
Hours: M-F 8-5pm
Pay Rate: $21/hr on w2
Summary
- The SkyProfessor role is an essential part of the team, responsible for providing support to Delta’s Flight Attendants with their iPhones and iPads.
- You will be tasked with answering support calls, troubleshooting device issues, and resolving cellular connectivity challenges.
- This position ensures that our Flight Attendants have the tools and support they need to perform their roles efficiently.
Quals—
- 2+ years in a customer service role, call center a plus in a technical support role.
- The SkyProfessor team operates 19 hours a day, 7 days a week.
- Availability is required for nights, weekends, and holidays as part of the rotating schedule.
- Strong knowledge of iPhone and iPad functionality, including software updates and cellular connectivity troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment with a commitment to customer service.
- Previous experience in technical support or a similar role.
- Familiarity with airline or aviation industry operations is a plus.
Responsibilities
- Provide technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity.
- Respond to support calls in a timely manner, offering resolutions to ensure minimal disruption to Flight Attendant operations.
- Assist with device setup, updates, and ongoing technical troubleshooting.
- Collaborate with other team members to resolve recurring issues and improve support processes.
