Summary
Answers employees' questions and records employee enrollment in benefit programs and provides employee support by performing the following main duties:
- Provides basic information on benefits programs such as health, dental, vision, life, and disability plans to employees and dependents via telephone and/or email.
- Answers and distributes calls from the HR Help Desk phone line to appropriate staff members.
- Copies, labels and mails or emails coverage enrollment and/or cancellation packets to eligible employees for appropriate benefits on a bi-weekly, monthly, quarterly, and annual basis.
- Completes benefits mailing – e.g. Newly Eligible benefit packets, etc.
- Prepares benefit forms for data entry and contacts employee for missing information if needed.
- Performs enrollment/coverage audits.
- Enrolls new employees in benefit plans, processes status changes and performs other payroll/HRIS duties.
- Assists with benefit orientation and other employee meetings
- Prepares and responds to all court ordered medical benefits forms.
- Sorts returned HR mail.
- Tracks requests, distributes tickets and pays invoices for perks offered by the company – e.g. movie tickets, theme park tickets, zoo tickets, etc.
- Coordinate weekly lunch delivery program including weekly Food Trucks.
- Maintains and scans files of enrollment forms and other benefit documentation.
- Assists Benefits team with annual open enrollment.
- Maintains the company’s Mothers’ Room – e.g. issuing keys, providing cleaning supplies and resolving any issues that may arise.
- Works with third party vendor to provide current state and federal postings at all locations.
- Processes invoices for third party vendor for verifications and state/federal postings.
- Responds to all non-pay information employment verification requests.
- Fields questions in regards to Kronos application site.
- Prepares and pay benefit invoices.
- Assists with the administration of wellness initiatives.
- Additional duties and projects as required.
- Run reports, audits information to use for data entry, mailings, etc.
Required Education and/or Experience
Associate’s degree (A.S.) from a two-year college or university or equivalent experience and 1 – 2 years related experience and/or training; or equivalent combination of education and experience.
Required Computer and/or Technical Skills
Should have basic to intermediate knowledge and abilities with Microsoft Word, Excel and Access as well as a basic understanding of functions and relationships of information in PeopleSoft/Oracle system.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sit for more than 6 hours per shift
- Use hands to finger, handle and feel
- Reach with hands and arms
- Talk and/or hear
- Walk or move from one location to another
- Periodically may need to climb, balance, stoop, kneel, or crouch
- Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
- Punctuality and regular attendance consistent with the company’s policies are required for the position.
- Average work week is 35-40 hours, which can vary depending on business need.
- The work environment for this position is a moderately noisy office setting.
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.
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