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Field Service Technician

AppLab Systems, Inc • united states, united states, us • 3m ago

Position: Field Service Technician

Location: Stennis Space Center, MS

John C Stennis Space Center

Building 9101 – Leonard Kimble Road, RRM07

Stennis Space Center, MS 39529

Visa Type: USC

Job Description:

• Essential duties for these positions include, but are not limited to the following:

• Work with Team on New Hire setup and deployment.

• Coordinate with Local Aerojet Asset Management team on Refresh Schedule with Users

• Work on Incidents and Tasks and Provide break fix assistance.

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.

• Resolve incidents and problems associated with EUC equipment.

• Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.

• Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.

• Provide repair and maintenance for mobile devices as needed.

• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

• Provide software break/fix services and replacement of non-warranty assets for end users.

• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output.

• Provide warranty and break/fix support for networked printers and scanners.

• Configure and support end users on mobile computing platforms.

• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.

• Create, change, and remove printer configurations and queues based on requests and in accordance with SLAs.

• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies.

• Provide telepresence and audio video meeting support as needed.

• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.

• Utilize problem management database and systems to track and report on customer calls and requests.

• Communicate technical information to technical and non-technical teams and customers.

• Deskside support services as required.

• Requires 5+ years of related work experience.

• Sound knowledge of imaging tools

• Sound knowledge of data backup and recovery tools

• Installing, upgrading, and migrating to Windows 10

• Deploying Windows 10 in large enterprises

• Configuring hardware and applications

• Configuring network connectivity

• Ability to lift to 50 lbs.

• Monitoring and maintaining systems that run Windows 7 and Windows10