As a Senior Claims Administrator, you'll take charge of managing claims from inception to resolution, focusing on delivering optimal results for both internal and external clients. This role demands a seasoned professional who thrives with minimal oversight and excels in providing outstanding service. Experience across a range of claims types is beneficial. You should be adept at learning quickly and managing a high volume of work under varying demands. Precision and promptness are crucial, particularly for personal lines claims involving high-net-worth individuals.
Key Responsibilities:
- Claims Oversight: Handle the full claims lifecycle, ensuring effective resolution and the best outcomes for clients.
- Complex Issue Handling: Resolve intricate coverage issues with expertise and efficiency.
- Client Engagement: Foster and maintain strong client relationships, addressing their needs and concerns with professionalism.
- Team Interaction: Collaborate effectively with internal teams and external partners to streamline the claims process.
- Technical Proficiency: Apply extensive knowledge of Auto, General Liability, Property, and Workers Compensation claims. Experience with only Property claims is insufficient.
- Experience Requirements: Must have a background in commercial lines; personal lines experience is advantageous but not a substitute for commercial experience.
- Professionalism: Maintain composure and professionalism when dealing with challenging clients.
- Solution Orientation: Focus on finding effective solutions and support the Claims Director in managing assigned claims.
- Documentation: Ensure comprehensive documentation and monitoring of claims in the AMS system.
- Negotiation: Secure favorable outcomes for clients through skilled negotiation.
- Data Analysis: Analyze carrier system data to aid in the renewal process and support Account Executive teams.
- Review Coordination: Organize and lead claim reviews and closure projects.
- Carrier and Internal Relations: Build and sustain effective relationships with carrier adjusters and internal teams.
- Independent Management: Oversee specific accounts autonomously with minimal guidance from the Director of Claims.
- System Utilization: Proficiently use AMS
