When you join the team as a Supervisor, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. You'll adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.
A typical day in the life of a Supervisor will include but not be limited to the following:
- Daily program operational management
- Ensures contracted Service Level Agreement adherence
- Responsible for the implementation and on-going management of client specific business rules
- Proactively communicates to team daily to ensure engagement and alignment to daily program operations and goals
- Team hiring, development and training
- Ensures daily program staffing levels are consistent with daily program needs
- Ensure that direct reports receive the training needed to be proficient in their roles
- Works proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs
- Provides consistent, timely coaching and development for direct reports for a functional area
- Reporting of Adverse Events/ Product Complaint inquiries received in accordance with SOP and good manufacturer practices
This job might be for you if:
The candidate must possess the following personal attributes:
- Exceptional leadership skills with the ability to engage and motivate the team for ongoing program results
- Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
- Accountability for results and team performance
- Ability to plan and prioritize tasks and strong attention to detail
- Ability to manage disruptive impulses and handle potentially stressful situations
- Proficient emotional intelligence (ability to recognize emotions and their effects)
- Ability to handle personal health information with confidentiality
- Commitment to honesty and integrity
- Professionalism and a strong sense of proper business and customer service etiquette
- Clear verbal and written communication skills
- Proficient computer skills
- Adaptability to change
- Personal initiative and commitment to team and organizational goals
- Ability to work effectively within a team
- A positive attitude!
Requirements:
- 2+ years of experience in the healthcare industry
- Bachelor’s degree or higher strongly preferred
- Previous personnel/team management experience
- Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
- Previous experience leading customer service teams is a plus
- We are located in Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year)
Physical Demands:
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to type, handle or feel; and reach with hands and arms. The ability to type 35 WPM with 97% accuracy is required.
- Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting may be required.
- Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
- This is an office-based position, the ability to sit for extended periods of time is necessary.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Once you land this position, you’ll get to enjoy:
Our Benefits & Perks
- Company paid Short-term Disability (STD)
- Increased competitive 401(k) company match up to 4%
- Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
- PharmaCord has not increased healthcare premiums in the past 4 years
- Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
- Wellness discounts of up to $260 per year for participation in wellness program
- Annual HSA employer contribution
- Company paid and voluntary Life Insurance options
- Voluntary Life, AD&D and Long-Term Disability Insurances
- Paid Parental Leave of Absence
- Wellness and Employee Assistance Programs
- PTO benefits, flex days and paid holidays
- Employee Referral Program
- Ambassador Program
- Tuition reimbursement program up to $5,000 per year
Competitive Compensation & Flexible Working
- Competitive starting pay rates
- Yearly merit increases
- Toll reimbursement program (valued at $678.60 per year)
A Career You'll Love
- Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
- Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace
- Opportunities for advancement with a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Exposure to many learning and development opportunities
- Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
- Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!
Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.
In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19. PharmaCord is unable to sponsor employees at this time.
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