Project Coordinator
12 month contract
$21.87 / HR w2
Hybrid Remote / Onsite - Minneapolis, MN
- Job Details and Requirements SectionExplain what the scope of the work/project is? Project Overview, deliverables (what is this person responsible for). The hiring leader for this role, Jennifer H, manages demand side management which has two different teams. We have demand response and energy efficiency which are both operational teams supporting the DSM umbrella. Team is responsible for managing timing and quantity of energy customers energy as well as providing incentives; whether it's through rebates or credits on their bill for all those demand side management products. This role may be a bit broader because we cross function between both of our teams. You could think of EV rebate, an electric vehicle rebates all the way to our demand response. We also have a saver switch program and that allows us to control their cooling on their air conditioning to reduce load. We also have rebate incentives and that's probably what Tim S focused on this morning. This resource will be focused on the operational work for both programs/teams, depending on seasonality and needs.
- What does a typical day look like? The resource would primarily be responsible for residential saver switch and AC Rewards, which is a smart thermostat program. That's our biggest volume of work orders; last year, we did about 40,000 saver switch work orders. This person would also work indirectly through Salesforce and/or email, with the third-party vendor, Hunt Electric. The team is also responsible for commercial saver switch work orders; this resource might do both, however, the responsibility would be supporting saver switch residential, commercial and AC rewards work orders. The resource is also responsible for ensuring that the customers are eligible for the program that they are signing up for (energy efficiency program or demand response program.) Resource will need to ensure that they have the right equipment to participate and then making sure whether the dollars that we're sending or the incentives that were paying are accurate. This resource will be working from a shared queue within Salesforce so that the work is spread across the team, working from oldest to newest. There are several dashboards within Salesforce to track progress. Resource will be expected to work collaboratively with their team in daily chats to ensure work is efficiently and effectively completed.
- What is the size of the group this position will be supporting? Who are some of the key players this person will be working with? The team processes approximately 80K residential rebates and about 12,000 Commercial Rebates annually. In addition, we also do about 300 commercial industrial program contract changes for customers that sign up for different programs. This role is very high volume especially in the summer, June through maybe October. During downtime, this resource will also be supporting some pilot programs; testing, etc. in addition to wind source enrollments that might come through. This work will require strong attention to detail as well as analytical skills; with entering information into SalesForce and other databases. Jennifer’s team consists of 5-6 FTE’s and one contractor. Tim’s team has 7-8 resources, including 5 staff aug.
- Will this resource support internal (business), or external customers? This resource will be indirectly working with our third party vendor, Hunt Electric. This resource may be working directly with the electricians via chat if they need questions answered in order to install a switch, such as customers address/location, name on account, etc.
- What are the main technology application/software skills/experience this resource will be required to possess? Salesforce, strong proficiency with Microsoft office applications, mainly Excel. There is a system called CRS that this resource will use. CRS houses customer information/data. Resource might also use BlueBeam, a markup tool. Resource should be knowledgeable with PDF’s, scanning and being able to use email, Team’s, etc.
- Describe work environment / team culture (supportive/collaborative, teamwork or individual contributor)? Highly collaborative team environment, however, resource would be considered an individual contributor as well since some of their work will be operational, heads down work to ensure that particular task is completed.
- What is the ramp up time/process for this role? Aside from having the required skill set, approximately how long will it take to train on Xcel’s process, procedures/policy? The resource will come in and get proficient with the foundation of DSM, which is understanding the programs and qualifications. From there they can move up to another higher level. Due to the wide number of programs this resource will be working on, they may be fully up to speed in about 6 months.
- What are the work hours/shift (standard, evening, full time/part time, OT required, on-call for 24/7 operation)? Standard work hours between 6 AM to 6 PM. During training, approximately 4-6 months, resource will be expected to follow the hours of their mentor/trainer until they are up to speed.
- Is this new headcount or a backfill? Backfill role. Duration: 12 months.
- Candidate Detail SectionWhat are the top 3-5 skills and qualifications required? Targeting 1-3 years of experience with the following: Previous experience working in a very high-volume shared queue environment. Must possess strong attention to detail and analytical skills in addition to strong communication skills. Previous data entry experience. Strong organizational skills. Looking for candidates that have some experience working within a collaborative/cross functional team within a large corporate/professional environment. Would like to see utility experience, whether it’s rebate processing.
- What non-technical skills are necessary (i.e., such as communication, problem solving, team player)? Resource must have strong engagement and show ambition. Self-driven/motivated since majority of the work will be remote. Resource must possess a strong work ethic.
- Ideal candidate background and how many years required? Targeting 1-3 years of experience.
