Job Summary
CTH Recruiting is a leading recruitment agency specializing in placing candidates in various industries, including affordable housing. This position requires flexibility and the ability to travel extensively at times and on short notice.
The Regional Property Manager is responsible for directing and overseeing the overall operations of the assigned residential portfolio. The position requires the candidate to provide exceptional customer service to residents and employees, demonstrate strong leadership and organizational skills, align with the company’s mission, goals, and objectives, and provide mentoring, training, and support to the site personnel. Candidates must be well-versed in marketing, business administration, financial reporting, compliance, and analyzing a property’s performance and budgetary expectations to maximize NOI and cash flow, reduce operating expenses, and maintain and improve the portfolio's curb appeal, long-term objectives, and value. This position will involve 75% travel throughout the assigned portfolio. The Regional Property Manager must be well-organized, analytical, possess strong communication and writing skills, be goal-oriented, and be a self-starter.
Essential Job Duties and Responsibilities
- Review and enforce company policy and procedures for determining household eligibility for federal, state, and local funded affordable housing programs.
- Plan and conduct training of all site personnel on Low-Income Tax Credits (LIHTC), Tax Exempt Bond, HOME, CDBG, FHLB, HUD 202, PRAC, and RAD/PRAC regulations.
- Review rents, utility allowances, household annual income, and published maximum program rent and income limits to ensure ongoing compliance and adherence to all imposed program regulations. Notify the Vice President of Field Operations of suspected or confirmed instances of fraud or noncompliance.
- Review monthly financial statements with the Community Managers and assist with preparing monthly budget variance and narrative for owners and investors.
- Prepare for and attend annual management reviews conducted by federal, state, or local housing agency representatives, lenders, equity partners, and compliance monitoring agencies.
- Conduct periodic on-site file audits documenting discrepancies or inconsistencies in applying policy and/or regulations. Explain discrepancies and/or inconsistencies to staff and direct them on how these can be corrected within company policy guidelines.
- Instruct staff on how to apply policy and regulations consistently. Identify and develop training needs based on discrepancies. Regular follow-up with staff to ensure all corrections are made.
- Assist with maintaining 100% occupancy by conducting periodic reviews of rental applications, ensuring the Community Manager's ability to determine income eligibility of households, and verifying that all required documentation is provided and placed in the file before a household moves in.
Other Duties and Responsibilities
- Oversee all aspects of the operations of the Communities assigned.
- Direct supervision of the Community Managers and on-site staff within the portfolio.
- Participate in the hiring or termination of site staff (excluding Community Managers).
- Some overnight travel is required.
- Follow all company policies and procedures as they relate to onsite management operations.
- Ensure that all personnel respond to resident requests or complaints in a timely, efficient, and courteous manner.
- Ensure all residents adhere to the terms of the lease and house rules/regulations.
- Ensure each resident file complies with all regulatory commitments and any other governmental commitments.
- Manage the selection process of residents.
- Review all expenditures and ensure all Communities within their portfolio operate within budget.
- Ensure the Communities in their portfolio have the highest and greatest curb appeal.
- Staff any open positions in their portfolio with qualified employees.
- Handle all management functions for employees reporting to them, including timecard approval, PTO approval, attendance monitoring, reviews, etc.
- Develop annual operating budgets.
- Conduct regular community inspections.
- Evaluate the cost efficiency of maintenance operations.
- Manage advertising and marketing plans for the Communities in their portfolio.
- Assist senior staff with updating and maintaining the company’s Compliance Policies and Procedures as part of or in addition to the Management Operations Manual.
- Provide support to site staff on fiscal management.
- Monitor occupancy and provide marketing strategy.
- Monitor Replacement Reserve Accounts.
- Monitor Petty Cash at sites.
- Recruit and recommend vendor service contracts under $10,000.
- Perform other duties as assigned by CTH Recruiting.
Education and Experience
- Experience managing multiple communities.
- Strong leadership skills.
- Bachelor’s degree or equivalent experience required.
- Excellent written and verbal communication skills.
- 5+ years’ experience working in affordable housing programs, including one or more of the following: HUD, PRAC, REAC/MOR, EIV, LIHTC, Project-Based Section 8, HOME required.
- Strong computer skills.
- Possess HCCP, COS, and HUD Certifications and/or Designations.
- Experience in RealPage [OneSite] Leasing & Rents Software.
- A minimum of three (3) years as a Community Manager.
- Working knowledge of Collective Bargaining Agreements.
Physical Demands
- Ability to travel extensively at times and on short notice (approximately 50%).
- Ability to work at a computer, either sitting or standing, for seven hours daily.
- Ability to work in an office environment and use office machines.
- Effectively communicate in various media forms.
