Business Title: Custodial Supervisor
Department Name: Campus Services - Facilities Maintenance Operations (FMO)
Reports To: Director of Custodial Services
Overnight supervisor, 10:00PM - 6:30AM
customer service, written communication, intermediate to advanced proficiency with Microsoft Excel
Job Summary
Energy & Facilities (E&F) operates and manages clients energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as 24/7 facilities -related call, alarm monitoring and dispatch center. E&F provides a broad portfolio of labor-based services, including building maintenance, landscaping and custodial to a large portion of the University, as well as engineering, technical, and sustainability services. Facilities Maintenance Operations (FMO) a department within E&F, offers primary building maintenance, landscape, fire safety, custodial and event support services to schools and departments on a fee-for-service basis. All services are provided in strict accordance with regulatory requirements and customer-determined standards.
Campus Services Mission Statement:
To advance University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences.
The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment
Basic Qualifications:
- High school diploma or equivalent work experience required
- Two to three years of supervisory experience in a customer-focused custodial operation required.
- Specialized knowledge of effective custodial and housekeeping procedures and cleaning systems required.
- Excellent verbal and written communication, organizational, and time management skills required.
- Demonstrated proficiency with various computer software systems and applications such as Microsoft Office (Word, Excel, Outlook) and web-based applications required.
- Must be able to understand, explain, and enforce departmental and University policies and procedures.
- Demonstrated ability to read, write and perform financial calculations and administrative duties.
Additional Qualifications and Skills:
- An understanding of academic, administrative, and collective bargaining agreement structures is strongly preferred.
- Demonstrated leadership abilities and willingness to both lead a team and serve as an active team member, demonstrated ability to solve complex problems involving multiple parties without clear lines of authority, demonstrated ability to implement data-driven decision-making and process improvements, and demonstrated ability to maintain flexibility in assignments and work with constrained resources on tight deadlines or in emergency response roles.
- Demonstrated ability to develop favorable interpersonal relationships in a diverse, customer-focused environment. Demonstrated excellence in written and oral communications.
- Demonstrated ability to prioritize, delegate, and manage multiple responsibilities in a dynamic, fast-paced environment.
- In-depth knowledge of cleaning technology and procedures utilized in a higher education setting.
- Working knowledge of network-based systems preferred.Familiarity with handheld computing, equipment diagnostics, bar-coding, and related technologies desired.
- Ability to communicate effectively in Spanish, Portuguese, or Haitian Creole is preferred.
Physical Requirements
Must be able to stand and walk for long periods of time, and access non-handicap accessible workspaces/areas as well as confined spaces. Must be able to walk up and down stairs, climb ladders, etc. and routinely walk between campus buildings/areas. Must be able to enter various types of buildings, industrial plants, and/or construction sites. Required to wear personal protective equipment where necessary. Must be physically able to perform and demonstrate all custodial duties required of his/her crews.
Working Conditions: Emergency Status Designation: Critical Operations Personnel
This position is on-campus and is required to provide full on-site support, as well as during emergency situations determined by management.
