Director of Network Operations Center (NOC)
Our client is a leading residential-focused internet service provider in North America. They specialize in ISP services and wireless network design and implementations, with a primary focus on serving residential customers. Their scalable connectivity networks are designed to meet the high-speed internet demands of households in dense metropolitan areas.
The NOC Director be responsible for establishing and managing the NOC from the ground up. This includes setting up all processes and procedures, hiring and managing a team, and ensuring the operational excellence of network operations. The role involves working closely with senior management, engineers, and project managers to deliver high-quality network solutions and ensure robust network performance.
This Role Offers:
- Competitive base salary, plus performance bonuses and full benefits package, healthcare, 401(K) match, and other perks.
- The company is heavily invested in growing operations and capital expenditures, is venture backed, and is expected to multiply in size.
- Every single day is different. Opportunity to cover many unique types of projects.
- Partnered with some of the largest real estate owners in the country. Premier distribution based on unique partnerships.
- Supportive and highly experienced senior management with heavy experience within telecom, wireless, and wireline industries.
- Control over large pool of internal/external fiber deployment resources.
- Opportunity to work in one of the top metropolitan areas for wireless projects.
Focus:
- Build and manage the NOC from scratch, including the development and implementation of processes, procedures, and best practices for network operations.
- Recruit, train, and lead a high-performing NOC team, providing mentorship and ensuring effective team dynamics.
- Ensure the NOC operates efficiently, monitoring network performance, availability, and security, and addressing any issues promptly.
- Define, drive, and manage network projects to enhance performance, availability, and security, including setting objectives, timelines, budgets, and performance standards.
- Oversee the creation and maintenance of comprehensive documentation related to network configuration, mapping, processes, and service records.
- Address and resolve complex network issues, providing support for a wide range of customer projects and system issues.
- Establish and enforce policies, procedures, and training plans related to network administration, usage, and disaster recovery.
- Must be available off-hours (should major issues arise).
Skill Set:
- 7+ years of experience in network operations or engineering within an ISP or telecom environment, including a proven track record of building and managing a NOC from the ground up.
- Must have a wide variety of experience establishing and optimizing network monitoring systems (NMS) - e.g. Zabbix, OpenNMS, LibreNMS
- Demonstrated ability to recruit, hire, and lead a team effectively.
- Experience in establishing processes and procedures for a new NOC.
- Deep knowledge of telecom engineering processes, including cabling, fiber optics, and network protocols (BGP, OSPF, MPLS).
- Strong project management skills with the ability to handle multiple deadlines and manage complex network projects.
- Excellent verbal and written communication skills, with strong analytical and critical thinking abilities.
- Proficiency in network management tools and documentation practices, with experience in Microsoft applications (Word, Excel, Project).
