HIM Call Center Specialist (2nd Shift)
3-month contract to start
Shift: 2nd Shift (2:00 pm - 10:30 pm EST)
Location: On-site
Job Description:
As a Call Center Specialist, you will be responsible for efficiently handling and transferring calls for all Hospital locations during the second shift. In this role, you will answer both internal and external calls, redirect them appropriately, and play a crucial role in responding to emergency codes. You will also be responsible for paging physicians, calling out emergency codes (a priority task), and communicating internally via the Vocera system.
Key Responsibilities:
- Handle incoming calls and transfer them to the appropriate departments or personnel.
- Answer and manage both internal and external calls for the entire health system.
- Respond promptly and professionally to emergency codes, following established protocols.
- Page physicians and medical staff as required, ensuring clear and concise communication.
- Call out emergency codes as a priority task.
- Maintain accurate call logs and records of all communications.
- Assist callers with inquiries, providing exceptional customer service at all times.
- Collaborate effectively with other departments to ensure seamless communication and coordination via the Vocera system.
Qualifications:
- Previous experience in a call center or as a Medical Receptionist (preferred).
- Familiarity with Epic or other EMR systems (preferred) or any EMR exposure.
- Knowledge of emergency hospital codes and HIPAA regulations (required).
- Strong customer service skills (required).
- Proficiency in computer operations (required).
- Technologically savvy with the ability to multitask efficiently.
- Quick learner with the ability to grasp complex procedures and systems quickly.
- Ability to remain calm and composed under pressure, especially during emergencies.
- Punctuality and reliability are essential.
- Medical record experience or exposure is beneficial.
- Maintain a high level of professionalism in all interactions.
