We are seeking a Digital Solutions Administrator to support the digital needs of Princeton alumni organizations, including regional associations, classes, and affinity groups. This is a temporary, full-time position lasting 5-6 months.
Key Responsibilities:
- Assist with troubleshooting and resolving user needs on TigerNet, our online volunteer communications platform, which includes community websites, email communications, an alumni directory, and discussion boards.
- Collaborate with an external help desk vendor to address alumni inquiries, resolve user issues, and communicate platform enhancements.
- Report to the Director of Marketing and Client Relations and support the Alumni Services Administrator by investigating and responding to inquiries through the ServiceNow ticketing system.
- Provide email marketing support and expertise on an as-needed basis, including creating email templates and simple websites for alumni organization volunteers.
- Work with communications colleagues to develop and implement email marketing strategies.
Qualifications:
- Bachelor’s degree.
- 1-2 years of professional experience in customer service.
- Proven ability to build and maintain strong relationships with a diverse range of colleagues, volunteers, and partners.
- Excellent interpersonal, customer relations, and communication skills.
- High level of professionalism, attention to detail, and a strong work ethic.
- Strong organizational and problem-solving abilities.
- Capacity to handle confidential information with discretion.
- Familiarity with email and digital marketing platforms.
