Work at OMRON!
Omron is a leading global manufacturer of industrial automation products focused on sensing and control technologies. Omron Automation-Americas, headquartered in Hoffman Estates, IL, is the industrial automation subsidiary of Omron Corporation, a $8 billion global technology company celebrating more than 80 years of success.
Logistics Coordinator
Omron Automation-Americas is looking for an energetic and focused RMA Logistics Coordinator. This role is an important part of the Field Service and Repair Center team and will be mainly focused on completing customer product returns, shipping/receiving and support service center activities. The ideal candidate will be customer focused and can work independently.
Our Commitment to Employees:
- Training and Career Development Program to give employees a learning path with the necessary tools and resources they need to help build their career at Omron.
- Great financial opportunities with competitive compensation, immediate 401k match with 100% vesting, profit sharing, and Blue Cross Blue Shield for medical, dental, vision and prescription drug benefits.
- Community Awareness that includes activities with local non-profit organizations and a Matching Gift Program.
- Work-Life Balance with Flexible Work Arrangements, Flexible Work Hours, and Sick/Vacation/Holiday Pay.
- Wellness Activities such as Walking Contests, Nutritional Learning Sessions, On Site Flu shots and Health Screenings.
Responsibilities:
- Process product returns and shipping/receiving activity (RMAs)
- Maintain Omron Repair Center Assets
- Ensure high level of customer service is delivered to all customers, internally and externally
- Assist with RMA authorization processing
- Acts as liaison between Omron Repair Service, coordinating efforts between Omron personnel and customers
- Estimated effort - about 20 % repair/evaluations and 80% Logistics.
- Have or obtain a certification in Hazardous Materials Shipment 09977-000. (Certification, Lion Technology)
- Preparation for shipping.
- Supporting Canada in preparation of documentation for hazardous shipments (Batteries)
- Execute domestic and international shipments for US, Canada, Europe, Japan and Latin America. Select best options either air shipments (Fedex, UPS, etc) or freight shipments.
- Work in coordination with Third-Party logistics company (APLL)
- Help in maintaining an adequate stock of spare parts for the Repairs.
- Inspection of damaged parts from APL Warehouse (5~7 pallets at a time)
- Starting to shadow Repair Technicians.
- Stock entries and adjustments in JD Edwards Physical shipping of packages (packaging, crating, banding, palletizing etc.)
- Physical receiving of packages (unboxing, organization of RMAs on shelves),
- Segregation of POC, RC and APL incoming packages
- Customs Documentation (Commercial Invoices, Pro forma invoices)
Job Requirements:
- High School Diploma. Associate or bachelor’s degree in logistics, engineering, or a relevant field preferred.
- Three-Five years of relevant professional experience serving in a logistics position
- Strong leadership and organizational skills
- Strong customer service and quality control skills
- Considerable experience with relationship management and interpersonal business development
- Ability to work in a fast-paced environment
- Energetic, aggressive and focused
- Ability to multitask, adapt on the fly, prioritize and change focus rapidly
- Team player mentality but able to work independently with minimum supervision
- Extreme attention to detail
- Strong interpersonal, listening, questioning and communication skills (written and oral)
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Omron we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Omron is an Equal Opportunity Employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
