Are you a banking or financial professional with a keen focus on customer service, skilled in detecting suspicious activity, identifying trends, and paying close attention to detail? Do you have experience in preventing, detecting, and investigating fraudulent activities? If you're passionate about delivering exceptional service, solving problems, and building positive relationships, we'd love to hear from you!
About Our Client:
Our client is an Atlanta-based voluntary benefit company known for its industry-leading employee purchase program. They offer a wide range of brand-name consumer products, online education services, and travel options through convenient payroll deduction, empowering employees to achieve greater financial flexibility.
Position Overview:
The Contract-to-Hire Fraud Analyst is responsible for identifying and stopping fraudulent activity. The position requires the ability to monitor and review high-risk transactions, review transaction reports for fraud trends, and interact with internal and external partners to drive fraud policies and procedures.
Pay: $32.00/hr.
Location: Atlanta, GA 30339 (hybrid work schedule after training)
Shifts: Monday – Friday, working an 8-hour schedule between 7 AM and 6 PM.
Fraud Analyst Key Responsibilities:
- Monitor real-time queues and identify high-risk transactions within the business portfolio
- Observe customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft, counterfeit, and similar other risks
- Identify fraudulent transactions and cancel them from further processing
- Resolve high-risk alerts within the service level agreements to reduce potential revenue losses
- Investigate fraud claims and make decisions regarding their validity based on internal policies and 3rd party data and in accordance with defined SOP’s
- Resolve customer issues within the scope of existing service-level agreements
- Determine existing fraud trends by analyzing accounts and transaction patterns
- Generate suspicious activity reports and risk management reports for Managers
Fraud Analyst Qualifications:
- High School Diploma, Bachelors preferred
- 2+ years of hands-on experience in Loss Prevention, Fraud Investigation, or other investigative work preferably in the e-commerce, financial services, financial technology, law enforcement, or retail industry
- Proficient in MS Office products
- Team player capable of learning and sharing knowledge in a team environment
- Must be flexible and able to adapt to changing fraud trends
- Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns
- Strong relationship-building skills to work effectively across all areas of the business
