Client Implementation Coordinator

FCE Benefit Administrators, Inc. • united states, united states, us • 3m ago

Client Implementation Coordinator - San Antonio, TX

Due to our continuing and steady growth, we are seeking a Client Implementation Coordinator for our Implementation department. As a Client Implementation Coordinator, you will service some of FCE’s largest and most complex clients under the guidance of a seasoned Account Executive.

Essential Responsibilities:

Partner with assigned Account Executives and liaison between FCE and client
Oversee plan implementation process/workflow within key departments, communicating timelines, internal and external due dates, and expectations
Understand and communicate the products and services sold to the client and internal departments
Understand and communicate service level agreements/expectations to the client and internal departments
Understand the role each FCE department and the trustee plays in the successful administration of a benefit plan
Develop and maintain business relationships with existing clients, C-level executives, and HR Personnel, carriers and vendors
Employ client retention strategies that foster client satisfaction and loyalty
Work effectively with internal departments to support client goals and initiatives
Identify plan performance problems and/or service issues, and resource the departments and stakeholders necessary to rectify; work with Operations department to fix root-cause issues
Stay abreast of industry standards, legislation, insurance product changes, and ongoing trends
Strategize with Account Executive and Sales for annual benefit renewals; work with marketing department to develop and facilitate open enrollment employee communication campaigns
Monitor clients’ fringe contribution reporting activity to ensure compliance

Requirements:

A minimum of five (5) years’ experience in benefits administration/consulting or insurance industry on the carrier side.
Enthusiastic self-starter who can work independently and self-motivate
Exceptional organizational skills, with attention to detail
Excellent interpersonal, written, and verbal communication skills.
Strong computer skills and proficiency in Microsoft Office applications

Desired experience:

A background that includes legal compliance, benefit administration, and labor/employee relations is strongly preferred
Current Life and Accident/Health License is strongly preferred
Brokerage experience is highly desirable

Education:

Bachelor’s Degree in Business Management, Business Administration, Human Resources, or combination of equivalent education/experience.

Benefits Offered:

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefit packages, and outstanding advancement opportunities. For this reason, we offer a comprehensive benefits plan including the following: