To qualify for this position, you should have an understanding of the telecommunications industry.
About the Role: The selected applicant will primarily be responsible for supporting existing clients via our online help desk and telephone. Training on how to manage and manipulate our cloud-based phone platform as well as basic local area network troubleshooting will be provided. Some support may require local (within 50 miles) on site work. Mileage Compensation is included.
Additional responsibilities include: Providing backup support to existing tier 3 technicians in the event of increased trouble tickets or issues. Applicants with prior networking or telephony background will have a leg up and ability for quick advancement. Candidates must have good organizational skills, the ability to maintain confidentiality, the ability to multi-task, along with possessing quick and accurate data entry skills.
Candidates should possess the following:
- Outgoing personality and solid customer service skills
- Able to take full ownership of tasks and work with minimal supervision
- Be a self-starter with strong problem-solving abilities
- Be a career-oriented individual searching for rapid growth
- Basic PC / Windows knowledge including Office 365
- Prior web-based help desk / ticket system experiences
- Basic troubleshooting skills
- LAN (Local Area Network) knowledge such as basic Router & Switch setup
- Strong, confident communication skills
- Prior VoIP support or VoIP product knowledge
