The Business Senior Systems Analyst I support core functions of business & financial applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a thorough understanding of managing business and financial operations within a healthcare environment. This position independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization.
What you will do
- Provide tier-2 support of application incidents reported through the help desk
- Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
- Implement changes using documented procedures that are compliant with department’s policies and procedures
- Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes
- Perform a major role in complex software upgrade initiatives, Epic.
- Lead small to medium complexity new software installations and enhancement requests
- Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
- Continually identity opportunities for functional and stability improvement in applications
- Identify system optimization and enhancements and collaborate with vendors and other ITS analysts to design and implement effective solutions
- Anticipate and resolve system problems
- Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
- Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records
Experience Qualifications
- 5 plus years of supporting process flow, configuration design and integration of complex systems i.e. Workday, Epic, SharePoint (required, Epic and SharePoint)
- Ability to work in server operating systems such as AIX and Windows Server 2003 and 2008.
- UNIX shell scripting skills.
- WinBatch scripting skills.
Required Knowledge, Skills and Abilities
- Strong technical and business operations background. Experience and performance that promotes a high level of credibility with business professionals in a healthcare environment.
- Knowledge of SDLC, Agile and other software development methodologies.
- Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring tools, job scheduling tools, high availability and disaster recovery technologies.
- Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation
- Ability to analyze highly complex systems and workflows
- Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within a department
- Ability to engage actively in complex discussions, often on challenging and/or controversial subjects
- Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
- Knowledge of current issues and trends in health care and clinical operations in a health care system
- Ability to diagnose and resolve routine technology problems
- Ability and desire to learn to resolve specialized and advanced technology problems
- Ability to establish a set of tasks and activities associated with an intended outcome and timeline
- Ability to take action consistent with available facts, constraints, and anticipated consequences
- Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
- Ability to collaborate and build consensus with stakeholders
- Ability to understand and adhere to operational standards, policies, and procedures
- Ability to identify risks and issues
- Ability to develop solutions for new and unfamiliar challenges
Education Qualifications
- Bachelor's Degree BACHELOR'S DEGREE IN RELATED FIELD: COMPUTER SCIENCE, INFORMATION SYSTEMS OR A DIRECTLY RELATED FIELD OF ENGINEERING
- Required
- Certification in relevant applications preferred
