Title: Food Operations Supervisor
Duration: 3 + Months
Location: Universal City, CA 91608
This role is 100% onsite. Must be able to work weekend, 45hr/wk (2days off on the weekday depending on schedule)
Qualifications:
- High School diploma or GED required
- Minimum 2 years management & food industry experience with multiple large high-volume food service operations and managing a team of 10+ employees.
- Must be available to work on weekends, holidays and nights in varying weather conditions.
Desired Characteristics
- Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred.
- Experienced in Quick Food Service
- Must be able to express ideas clearly and logically and should love to write. Must demonstrate good judgment
- and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind
- Must have excellent written and verbal skills to effectively communicate with all levels of the organization
- Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity)
- Strong customer service, interpersonal and organizational skills
- Able to provide creative solutions to guest situations
- Ability to work in a high paced, repetitive teamwork environment
- Theme park experience preferred
- Experience managing in a union environment
- Strong interpersonal and analytical skills
Summary
Responsible for assisting in supervising the operation of quick service branded restaurants. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
- Responsible for supervising employee’s workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.
- Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
- Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
- Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team
- Ensures company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts
- Completion of administrative responsibilities for the department to include team member schedules, FOH & BOH operational, cleanliness and sanitation checklists
- Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
- Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
- Acts as Environmental Health & Safety Team representative for the employees
- Maintains projected labor budgets. Adjust operations as necessary to budgets, including weekly work schedules.
- Maintain a clean, safe and professional work area
