Job Description:
As a Sr. Client Support Specialist, your primary responsibility is to assist both internal and external inquiries related to the Wisely Cards and Wage Payment services. You’ll engage with customers via phone (6-10 inbound calls a day), email (75% of your day), or chat (they are slowly rolling out the chat function), providing accurate and helpful information. Your role involves addressing questions, resolving complaints, and offering troubleshooting guidance. Additionally, you’ll be responsible for maintaining a positive customer experience by ensuring timely and effective communication. Familiarity with the company’s offerings, including specific services, products, and materials, is essential to excel in this role. Your ability to empathize, problem-solve, and communicate clearly will contribute to overall customer satisfaction.
Must Haves:
- 2 years of customer service/client facing experience
- Finance background (AP, AR, Collections, Billing, etc)
- ACH and EFTs experience
- Technically savvy
