You'll be join out new last-mile delivery team. Please see below the responsibilities for the delivery coordinator position.
Key Responsibilities:
- Route Optimization: Develop and optimize efficient delivery routes to maximize productivity and minimize delivery times.
- Dispatching: Coordinate the timely dispatch of delivery drivers, ensuring they are equipped with the necessary information and resources for successful deliveries.
- Real-Time Monitoring: Utilize tracking systems to monitor the progress of deliveries, addressing any delays or issues promptly.
- Communication: Maintain clear and effective communication with delivery drivers, providing updates on route changes, traffic conditions, and delivery priorities.
- Problem Resolution: Address and resolve any unforeseen challenges, such as traffic, weather conditions, or road closures, to minimize disruptions to the delivery schedule.
- Customer Interaction: Act as a point of contact for customer inquiries and concerns, providing accurate and timely information regarding delivery status.
- Data Analysis: Collect and analyze data related to delivery performance, identifying areas for improvement and implementing corrective actions.
- Collaboration: Work closely with other departments, including customer service, warehouse, and logistics, to ensure a smooth and coordinated delivery process.
- Compliance: Ensure that all deliveries adhere to local traffic regulations and company policies.
Qualifications:
- Proven experience in a dispatch or logistics role, preferably in the last-mile delivery or courier industry.
- Strong organizational and multitasking abilities, with attention to detail.
- Excellent communication and interpersonal skills.
- Familiarity with routing software and tracking systems.
- Ability to remain calm under pressure and make quick, informed decisions.
- Knowledge of local geography and traffic patterns.
- Flexibility to work variable hours, including evenings and weekends.
