Infrastructure Engineer

Jackson James • the woodlands, tx, us • 1m ago

*Spanish Speaking*

We're currently hiring for a 3rd line support engineer with a solid technical background and strong experience in IT systems. Whilst direct 1st/2nd line support is covered in a separate team this role will be focused on investigating a range of higher-level technical issues across the business group which runs as a global operation. As the business spans across the US and South America, fluent Spanish is essential.

You would be dealing with a wide range of technologies that includes; Windows 10/11, Windows Server 2016-2022, Active Directory, Microsoft Azure, VMware vSphere, Hyper-V, Office 365, Citrix XenApp/XenDesktop, and RDS. Whilst there would also be a need for a good understanding of network technologies such as DHCP, vLANS, routing, and VPNs.

Required Knowledge, Skills and Abilities:

At least 5 years’ experience in similar role
Good understanding of general server, storage and networking technologies with the ability to install Servers
Solid experience and understanding of installation, configuration and maintenance of Windows Server 2008 R2 upwards
Understanding and experience working with file services such as NAS and DFS
Basic SQL Server configuration and troubleshooting
Experience in the installation and use of MS Office 365
Good working knowledge of VMware ESX, vSphere Platform
Proficient in all aspects of Active directory including Domains, Organizational Units, FSMO roles, DHCP, DNS, the creation, testing and assignment of Group Policy objects
Ability to manage incidents through to resolution
Strong analytical and problem solving abilities
ITIL processes and desire to follow processes with little formal control

The company operates on a hybrid basis, with 2-3 days a week on-site and the rest spent remote. This role is available to operate from either the Miami based office or The Woodlands, Texas. As a business they offer some great perks and enhanced benefits which include: