Hotel General Manager
We are looking for a Hospitality Professional with a deep understanding and proven track record of success and operational excellence, to join our Courtyard by Marriott Bethlehem, Pennsylvania property, as its General Manager. As the key executive at your property, the General Manager is responsible for providing guidance, and leading the hotel team to provide exceptional customer service to all of our guests. He or she is responsible for forecasting, budgeting and cost control. The General Manager is an integral part of the hotel's staff and is responsible for upholding the company's values, culture, goals, policies & procedures, while ensuring positive employee relations and a profitable bottom line.
You are the leader of our JOURNEY – as the General Manager for our hotel we look to you for guidance, mentorship and support for our associates
Deliver the Cash – With your proven record of success, you will guide the property to deliver exceptional results and a profitable bottom line, while ensuring exceptional customer service for our guests.
Deliver the Promise – You are a visionary and innovator and work your passion for hospitality in everything that you do. You set standards, policies and procedures for your hotel to ensure that everything runs smoothly, you are ready to jump in when needed and work closely with Corporate and Ownership to understand & deliver their expectations for your hotel and team.
Empower your Team – You are a strong and caring leader that empowers their team and points to a common vision that you all work towards together. You are not a leader of a heard but part of an amazing flock!
Reports to: Area Vice President, Senior Vice President
The Courtyard by Marriott Bethlehem/Easton is looking for a General Manager to oversee all aspects of the business. The General Manager will be responsible for the overall success of the hotel and its ability to meet its financial goals. The ideal candidate will be a hard-working professional able to undertake all job responsibilities with attention to detail and safety standards. The manager will also be responsible for creating a positive work environment for staff and employees by providing guidance and assistance in the workplace and maintaining a safe and healthy working environment.
Qualifications:
- High school diploma or equivalent required.
- 4+ years management experience in a hotel general manager role
- Ability to multitask in a fast-paced, high volume environment.
- Must have a flexible availability to include days, evenings, weekends, and holidays.
- Must be able to communicate effectively both verbally and written with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns brought by guests and associates.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently - with a regular need to lift, carry, push, pull or otherwise move objects. Long hours, many of which may be spent standing or walking, often required. This role will require the ability to bend, stretch, twist or reach, while working under variable temperatures and noise levels, both outdoors and indoors, and around chemicals, fumes, odor hazards, dust and mite hazards.
Overview of Responsibilities:
- In conjunction with the Director of Sales, conduct a daily Sales and Revenue Strategy meeting focusing on pricing, yield management, market conditions and prospecting.
- Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
- Participate in activating and energizing a cutting edge hotel F&B experience through thematic conceptual execution, creating buzz on social media platforms and through neighborhood awareness.
- Tour the operating departments daily, making adjustments as needed via department heads.
- Conduct weekly staff meetings, including weekly training and the review of previous and future sales and operations efforts.
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Hold a monthly financial review with all department managers and supervisors.
- Ensure that all department heads maintain budgeted productivity levels and standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate training programs.
- Participate in required M.O.D. coverage as scheduled.
- Adhere to all corporate and hotel policies and procedures and train new managers to ensure compliance.
- Oversee and assist in the annual Hotel business plan / budget process as required.
- Ensure that training in service standards is taking place in each department using the steps to effective training according to hotel standards, including compliance in all departments.
- Assist in creating a positive team-oriented environment which focuses on the guest, through associate development and motivation.
- Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
- Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
- Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
- Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
- Perform all Executive Committee members performance appraisals according to Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
- Motivate, coach, counsel and discipline all management personnel according to Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
- Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
- Be in the public areas during peak times, greeting guests and offering assistance as needed.
This job description is not designed to cover of contain a complete listing of activities, duties, or responsibilities that are required of this position. Other duties, responsibilities, and activities may change or be assigned at any time and with or without notice.
EEO
Pre-Employment Background Screening Required.
