About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems - and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role:
Job Title: Technical Delivery Manager
Responsibilities
- Fulfilling engagement requests for Customer Engineers and facilitating the use of resources to fulfil the requests as appropriate.
- Understand the skill disciplines and know the strengths and skills of the Customer Engineers within the disciplines in order to successfully deploy the appropriate CE to each engagement.
- Ensure customer satisfaction with engagements and drive to achieve and exceed utilization and bench targets, as well as fulfil all demand for Customer Engineers within defined service levels.
- Work with the Business Stakeholders in assessing individual consultant skills and assist with developing consultant readiness plans in order to increase the consultant skills per the demands of the business.
- Responsible for maintaining the data integrity of our request management system.
Qualifications
•At least 3-5 years of experience in resource management or support/delivery management
•8+ years of program or project management experience in IT, operations or business
•Proven ability to lead and maintain large teams of technical engineers in multiple areas of technologies of the client.
•Bachelor’s degree or higher qualification in computer science, operations, business administration, or equivalent years of experience.
•Demonstrated ability to work effectively in a multi-cultural and global environment
•Ability to influence stakeholders to achieve impact through collaboration, presences and strong communication skills
•Strategic thinking with a proven capability to contribute and execute a delivery strategy that results in quality delivery outcomes
•Excellent resource planning, decision making and organizational skills
•Proven ability to effectively perform in a fast-paced, constantly changing environment
•Extensive experience in a resource or delivery management role for an enterprise scale business
•Knowledge of professional services concepts such as utilization, billable resource and resource management tools
•Strong verbal and written communication skills with technical and business leaders at all levels within large enterprises
•Strong teamwork skills and attention to detail to enhance the customer experience and satisfaction.
•Expertise in Office applications and other technologies.
Location: Remote
Salary Range: The salary for this position is between $140K - 150K annually. Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertain to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!
Thank you
