As the Operations Manager, you are responsible for improving efficiency and increasing departmental profits while managing the company's overall operations. This position is responsible for the commercial management of country clubs, swim clubs, large HOA facilities, and other aquatics facilities as well as a construction and maintenance operation. You will oversee several elements in a business, including hiring staff, operating budgets, handling customer relations, and managing client contracts.
ESSENTIAL RESPONSIBILITIES
- Oversee day-to-day operations, ensuring efficient and effective pool management, delivery of pool construction, maintenance, and repair services
- Design strategy and set goals for growth
- Maintain budgets and optimize expenses
- Adhere to and enforce company policies and processes
- Ensure employees work productively and develop professionally; promoting a positive and healthy work environment and ensure a strong employee moral
- Oversee recruitment and training of new employees to ensure strong retention of employees
- Work with the staffing department to coordinate proper staffing and ensure correct all client locations operational hours are scheduled
- Train, develop and support all direct reports to establish their adherence to the company policies, procedures and high standards.
- Evaluate and improve operations and financial performance
- Direct the employee assessment and performance management process, partnering with upper management and Human Resources
- Ensure staff follows health and safety regulations adhering to OSHA and all required compliance procedures
- Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
- Develop and execute strategic plans to achieve growth and profitability targets within the company.
- Anticipate client expectations, seasonal changes within the business approach, staffing needs/changes and make appropriate strategic adjustments accordingly.
- Conduct regular (weekly) site inspections of all managed areas in order to maintain safety, risk management, customer service (client, resident, guest, member) and the company’s standards.
- Provide seamless communication, implementation and execution of directives as communicated from the Executive team and department leaders.
- Attend Board meetings and maintain /cultivate relationships with all relevant parties and key decision makers.
- Create and ensure a safety first culture that is apparent in every operation daily.
- Provide performance reports/updates to the Executive Leadership team.
- Ensure all operation procedures and first rate practices are being demonstrated at every location.
SKILLS AND QUALIFICATIONS
- Proven experience as a General Manager or similar executive role with five years of experience preferred
- Background in the aquatics or similar industry preferred
- Experience in planning and budgeting
- Knowledge of business processes and functions (finance, HR, procurement, operations etc.)
- Strong analytical ability
- Excellent communication skills
- Outstanding organizational and leadership skills
- Problem-solving aptitude
- BSc/BA in Business or relevant field; MSc/MA is a plus
PHYSICAL REQUIREMENTS
- Sitting, Standing, and Walking
- Prolonged use of computers involved; use of hands and finger coordination
- Working outdoors for prolonged periods of time
- Carrying, pushing, pulling, and lifting 50+ lbs
NOTE
The specific examples in each section are not intended to be
all-inclusive, they represent the typical elements and criteria
considered necessary to perform. Other job-related duties may be
assigned and could require work outside of duties listed. This
description is subject to change, at the sole discretion of the
Company, and in no way creates an employment contract, implied or
otherwise; “at will” employment remains.
