Position: Field Services Technician
Client: Healthcare Client
Location: Columbus, Ohio
Duration: 10 month contract
Overview:
- As a member of the Field Services Desktop Team you are responsible for identifying, remediating and communicating issues and needs pertaining to the desktop computing environment at the medical center.
- The Field Services Technician is responsible for second level support and maintenance of the desktop and peripherals computing environment. This is position primarily responsible for the installation, monitoring and service of the desktop hardware, software and peripherals at the whole unit or individual component level.
Responsibilities:
Projects
- Responsible for Service Delivery related projects that range from small to medium in scope, risk and impact.
- Facilitates projects involved in evaluating and researching new and existing products, procedures and/or workflows needs associated with the Service Delivery environment for the Medical Center.
- Assists in the development and implementation of policies, standards and procedures.
- Monitors and reviews progress and accuracy of work.
Support
- Responsible for the timely resolution of the most complex customer issues in a desktop, telephony, and video or related support capacity. This may include the remote or hands on diagnosis and repair of complex issues and their connectivity in a wired or wireless environment.
- The support and maintenance of the desktop, telephony, video and other related peripheral equipment.
- Responsible for the overall coordination of service from vendor supported equipment when necessary
- Develops and implements technical documentation and provides consultation designed to streamline or improve operations and methodologies.
- Responsible for performing site analysis. This includes acting as and representing IT when a detailed analysis of the support needs of a department or site is needed. Duties may include the careful documentation of desktop and peripheral equipment, telephony and video equipment, and interviews with the customer concerning such things as; customer owned business software, network investigation to determine connectivity needs, account and server information to determine business practices, needs and operations. Summary documentation of these items and issues would include the customer’s current environment and support structure and their business needs now and in the future.
- Assists with the development of team processes. This may include developing operational review techniques, design/determine staff operational standard.
- Participates in developing short and long-range plans.
Qualifications:
- 2-Year College Degree or equivalent combination of education and experience with a Major in computer & information science
- Degree in Computer Science or related field, and or at least 1 year equivalent experience, or an equivalent combination of education and experience; Must possess excellent interpersonal communication skills; working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment; working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products.
