We have an immediate need for a direct hire Technical Support Specialist to join a growing company in Salt Lake City. In this role, you will provide support, break-fix/hardware repair and troubleshooting of IT deployed equipment, smartphones, networks, printers, phone systems and software installations. The ideal candidate will have a combination of remote and onsite/in-person level 1, 2, and 3 technical support experience.
Location: Salt Lake City, Utah (Onsite M-F)
This job expects to pay about $50,000 – 60,000 annually plus benefits.
What You Will Do:
- Use and maintain organization’s IT Services Management (ITSM) software solution to identify, document, track and resolve reported problems to ensure maximum issue resolutions in minimum time.
- Contribute and maintain clear and concise Web-based Self-Help/FAQ documentation that empowers end-users to self-resolve common issues.
- Assist with managing the inventory of all IT assets.
- Other duties/functions may be added or assigned.
- Participate in an after-hours on-call rotation.
What Get You the Job:
- Associate Degree, Technical School and or computer certifications with 2-3 years of related experience in the troubleshooting of Microsoft Windows desktops, virtual desktops, servers, networks, printers, smartphones, network connectivity and other computer related technologies.
- Proficient with all Microsoft Office applications including Office 365.
- Working knowledge of Adobe Illustrator, InDesign, and Photoshop, as well as CAD/CAM applications is a plus.
- Working knowledge of LAN/WAN environments, TCP/IP, DNS, DHCP, switches, routers and other network devices.
- Effective organization and planning skills and ability to prioritize work on multiple projects with high attention to detail.
- Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way
- Proven analytical and problem-solving abilities.
- Ability and willingness to provide support during off hours when necessary.
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
