Senior IT Support Analyst
BUSINESS: CIRCOR Corporate
LOCATION: Burlington, MA
DIRECT REPORTING: Sr. IT Architect Manager
We are seeking an experienced Sr. IT Support Analyst to join our team. The role will be responsible for providing on-site and remote technical support to end users, participating in infrastructure projects, providing local hands-on support for servers and network devices and managing corporate IT assets for the site. The position will support the local facility and multiple remote offices as required.
You Will:
- Troubleshoot and resolve user PC issues as they arise, document solutions and track appropriately in Service Now
- Provide mid level support and diagnostics for LAN/WAN, server, printer and telephony issues
- Provide enhanced levels of support including targeted end user training
- Perform system administration functions
- Maintain documentation for the local environment including keeping runbooks current with servers, network, ISP (and other vendors) for the site to insure easy availability
- Act as the IT interface to various business groups. Perform monthly IT reviews with the business(es)
- Participation in preparation of SOX control documentation and data collection
- Participation in authoring of Standard Operating Procedures
- Document, present and perform approved change controls
- Participate in key technology initiatives, including upgrades, migrations, deployment of new technologies, etc.
- Occasional participation in off hour IT or business-related activities (ex: upgrades, patches, project implementation, etc.)
- Interface with third party providers (ISP, hardware vendors, etc.) for resolution of incidents, upgrades, etc.
- Perform other duties as assigned.
You Have:
Knowledge Skills & Abilities
- Successful work history with cross-functional groups that align technology activities with organization’s strategic goals.
- Excellent technology troubleshooting skills.
- Excellent written and verbal communication skills
- General knowledge of IT compliance and governance processes (can include any combination of SOX, FDA, ISO, Cyber Essentials, etc.).
- Excellent interpersonal customer service skills
- Ability to maintain the highly secure nature of information technology work.
- Moderate travel is required both in and (less frequently) out of state.
Education and Experience:
- Bachelor of Science Degree in Computer Science or related technical / management field or equivalent experience
- 8+ years experience experience working in support of end-user computing services with specific focus on supporting executive VP\VIP levels and their assistants
- 5+ years AD administration experience preferred
Our Benefits:
Comprehensive healthcare plans
PTO and family leave
401(K)
Work Life Balance
Career Development
Other Benefits & Perks
Why CIRCOR:
- Work in a collaborative and innovative environment with a focus on professional growth.
- Contribute to a diverse and inclusive workforce that values individuality and creativity.
- Competitive compensation package and comprehensive benefits.
About CIRCOR:
CIRCOR International is one of the world's leading providers of mission critical flow control products and services for the Industrial and Aerospace & Defense markets. We have a product portfolio of market-leading brands serving our customers' most demanding applications. CIRCOR markets its solutions directly and through various sales partners to more than 14,000 customers in approximately 100 countries. We have a global presence with approximately 3,200 employees and we are headquartered in Burlington, Massachusetts. For more information, visit us at circor.com/.
CIRCOR is an equal opportunity employer, which means we will not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, genetic information, military or veteran status, disability, or any other characteristic protected by applicable law. This policy applies to all aspects of the employment relationship, from recruiting and hiring through separation.
