Job Title: Systems Analyst 2 (Technical Support)
Location: The client prefers candidates in the South Georgia area - Savannah. GA area*. Hinesville, GA area, Brunswick, GA area, Statesboro, GA area. Hilton Head, SC area, Beaufort, SC area
Duration: 09 months of Contract.
Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware.
*ONLY Local Candidates in the South Georgia area - Savannah. Ga area*. Hinesville, GA area, Brunswick, GA area, Statesboro, GA area. Hilton Head, SC area, Beaufort, SC area
*MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA*
A+ Certification or Network+ Certification-Required (MUST UPLOAD CERTIFICATION)
- Provide onsite desktop support for customers located within assigned locations.
- Troubleshoot end-user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
- Ensure that end-user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
- Install & support network devices providing business critical service
- Perform end-user data back-up and recovery ensuring attention to detail
- Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
- Open/document/track problem tickets escalating to appropriate workgroups when required.
- Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
- Provide special project support including setup breakdown and relocation of computer equipment and peripherals.
Contact:
Jaya Balaji: jayabalaji.s@sunrisesys.com | 732-313-0266 | URL: www.sunrisesys.com
