McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
Leading this revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description
The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and efficiently.
The Manager, Technical Lead supports the Technical Product Management leadership in technical / IT related delivery topics (e.g., trade-offs in implementation approaches, tech stack selection) and provides technical guidance for developers/squad members/vendors! Owns the output (quality and efficiency) of external vendor squads to ensure they are delivering to the standards required by McD. Participate in roadmap and backlog preparation. Builds and maintains technical process flows and solution architecture diagrams on Product level. Leads acceptance criteria creation and validation of development work.
Accountabilities & Responsibilities:
- Support Product feature definition and tech debt backlog preparation:
- In partnership with the product team, participate in roadmap and backlog prioritization, providing technical perspectives towards translating Epic into user stories for the Develop team to work on, as well as backlog grooming process.
- Responsible for handling tech debt backlog and driving scalable solution to support business needs.
- Attend all team agile ceremonies and act as leader of the Software Development/build team.
- Lead technical solutioning and development of features.
- Accountable for the deployment of new features, QA, push to production and defect remediation.
- Ensure code development is in line with the architectural, quality and security standards and best practices.
- Maintain documentation standards for all software and lead acceptance criteria validation of development work.
- Ensure product delivery is done to a high standard with dedication across latency and scalability, extensibility and security
- Own the output (quality and efficiency) of external vendor squads to ensure delivery within McD standards and best practices.
- Build and maintain reporting to supervise defect and code quality.
- Continuous Improvement and Feedback
- Champion a culture of continuous improvement by soliciting feedback from customers, internal partners, and team members.
- Use feedback to iterate on the product roadmap, prioritize enhancements, and drive product innovation over time
- Identify core problems or opportunities within business processes. Understand the root cause and impacts for the project and other teams.
- Support training of internal and external technical resources to encourage end user understanding and adoption of DMB global solution.
- Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
- Continuously discover, evaluate, and implement iterative evolutions of tools, technologies, and processes to drive scalability, efficiency, and higher quality of deployment processes.
Qualifications
- Bachelor’s degree in computer science/engineering or 4+ years validated experience with a Master’s degree.
- 6+ years of software development experience, with knowledge of Agile software development process including application of Agile techniques and delivery practices and promoting adoption of Agile methodologies to secure dedicated demeanour in product teams
- Experience working on technical teams that own an important product and/or a suite of products.
- Strong communication skills with ability to explain sophisticated technical decisions to non-technical collaborators
- Highly qualified working collaboratively with business partners to drive outcomes and solve sophisticated technical challenges
- Excellent understanding of the latest development technologies
- Strong innovation skills to identify, develop, and make improvements to techniques, procedures, services, or products
- Familiar partnering with collaborators across an at-scale, sophisticated, global org setup
- Strong positive thinking skills that includes creating a safe environment to learn, challenge, accept risk taking and a willingness to be wrong.
- Ability to navigate complex matrix organization structures.
Preferred Qualifications
- 3+ years of people management experience a plus.
- Experience leading a team of 7+ engineers a plus.
- Proficiency in the latest microservice and API architectures and technologies a plus.
Additional Information
McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com
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Nothing in this job posting or description should be construed as an offer or guarantee of employment.
