Our client, a Video Game Company, is seeking a Technical Program Manager to join its team!
JOB DESCRIPTION
Responsibilities
- Own the core operational practices, communication paths and standards to be applied by the Global Content Operations team, fostering a unified approach that will make optimal use of our global presence
- Take ownership of the GCO knowledge-base and ticketing solutions; Ensure content is up to date and tickets tracked within SLAs
- Compose project plans, timelines and clear milestones; Set rituals for project tracking and prioritization of workflows, tools or processes that serve the business needs represented by our stakeholders and users
- Supervise support of the global content platform, fostering a culture of collaboration and user-first thinking across our global footprint
- Implement processes to ensure that our team, systems and partners are consistently meeting their SLAs
- Manage projects for the integration of new technologies, applications and partner workflows into our platform, serving our objectives for the consistent improvement and enhancement of our offerings
- Build strong relationships with infrastructure and technical teams, establishing deep understanding of standards and methods for technology deployment
- Set the standard for system documentation and knowledge-sharing
Required Qualifications
- 5+ years of Technical Program Management experience in fields relating to Media/Digital Asset Management, Cloud and OnPrem deployments
- Expertise in managing daily operations with vendors and support providers, negotiating and upholding, SLAs towards the deployment of Media Asset Management workflows within on-prem, cloud and hybrid environments
- Extensive experience with globally distributed technology stacks and teams, especially infrastructure, engineering and development teams
- Effective interpersonal skills; good judgment and ability to interact with different levels of management and teams
- Ability to compose detailed technical documentation, user-guides and UAT specs
- Self-driven; Self-starter with a habit for taking initiative
- Strong Knowledge of SOAP, REST, JMS and PUB/SUB Pattern Solid knowledge of Java SE, Java EE, XML, XML Schema, XSD, XSLT/XPath and JSON technologies
- Expert capability in Notion, AirTable and Tableau
- Passionate about exploring innovative technologies and creative solutioning to implement cutting edge processes,
- Fluent in written and verbal English, and fluency in at least another language would be a plus
Desired Qualifications
- Prior experience performing integrations with and between M.A.M., D.A.M., CMS and VCMS platforms
- Strong fluency with AWS solutions
- Demonstrated ability to prioritize under time constraints and work successfully in a fast-paced environment
- Up to date with all current and forthcoming streaming media technologies, i.e. MPEG 4 AVC, HEVC, HLS, MPEG-DASH MPEG 2, UDP, RTMP, H.265
- Experience with the Iconik Media Management system
- Demonstrated experience leading complex multi-team projects
