Job Title: Specialist, Customer Services
Job Summary/Overview
The Specialist, Customer Services will be responsible for receiving phone inquiries from customers, taking and entering orders, and providing information such as product technical data, pricing, scheduling, shipment and delivery data. The CSR will also provide Field Sales Managers, Territory Managers with information and assistance.
Essential Duties and Responsibilities
- Receive and initiate telephone communications with customers and CM personnel at all levels of the organization.
- Enter orders and other forms of specific product or customer information via keyboard and data screens to the computer.
- Interface with expediter, credit, product standards, warehouses, plant personnel to check deliveries on orders and quotations.
- Quote prices to customers on inquiries and confirm in writing if required.
- Use computer and customer files to look up order information and retrieve information from sales catalogs.
- Participate on project and problem solving teams.
- Learn the organization's products, services and policies through various training programs.
- Other duties as assigned.
Knowledge, Skills, Competencies, and Abilities
- Focus on efficiency, accuracy, attention to detail.
- Strong Organizational skills with the ability to adapt and successfully multi-task.
- Current working knowledge of Excel and Outlook.
- Excellent interpersonal and communication skills.
- Genuine desire to service the customer.
- Manage multiple projects and timelines with a sense of urgency.
- Ability to problem solve and think creatively.
- Forms strong working relationships with the team.
- Excellent time management skills.
- Excellent verbal and written communication skills.
Required Qualifications
- High school diploma
- Associate's degree from two-year college or technical school preferred
Compensation
$19.00/HR – 21.00/HR + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in incentive plans will be provided if an employee receives an offer of employment.
About Columbus McKinnon:
Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!
Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.
