Job Title: Junior Business Analyst
Location: Lansing, MI HYBRID
THIS ROLE IS HYBRID IN LANSING, ALL APPLICANRS MUST BE LOCATED IN MICHIGAN TO BE CONSIDERED.
About HTC Global Services:
Shaping careers since 1990 - our long tenured employees are a testimony of the work culture. Join our global employee base of 12,000 and help us bring human expertise to tech in order to deliver purposeful solutions that amplify value.
This individual will receive, process, present data, and information regarding our client's weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.
Requirements
Responsibilities:
- Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
- Ability to obtain and report business and technical requirements.
- Facilitate review sessions to discuss projects.
- Excellent customer and communication service skills.
- Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing.
- Disseminate information effectively to all technical teams, customers, and technical managers.
- Understand a large (enterprise) and complex network environment.
Skills, Experience and Education:
- Bachelors Degree, Required.
- Organization and Prioritization skills are Mandatory.
- Communication and Interpersonal skills are Mandatory.
- Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required.
- Minimum 1-3 years experience with Clarity is Preferred.
- Minimum 3-5 years experience with Microsoft Project and Excel is Required.
- Minimum 2-3 years experience with DevOPs is Preferred.
- Minimum 3-5 years experience with Remedy/Helix is Required.
- Minimum 3-5 years working within a Telecommunications environment is Required.
- Minimum 3-5 years experience in a large Enterprise setting is Required.
- Minimum 3-5 years work experience with multiple network platforms is Required.
- Minimum 3-5 years working with multiple network lines of service is Required.
- Minimum 5+ years dealing with customers is Required.
Benefits:
At HTC Global Services our associates have access to a comprehensive benefits package that includes Health, Dental, Vision, Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short- & Long-Term Disability Insurance, and a variety of other offerings.
Diversity & Inclusion
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier
