Job Description:
We are seeking a highly skilled and motivated Google Cloud Platform (GCP) L2 Support Engineer with specialized expertise in Google Kubernetes Engine (GKE) or Kubernetes to serve as our Technical Lead. This role is critical in providing advanced technical support, leading the technical team, resolving complex issues, and ensuring the smooth operation of our GCP environments. The ideal candidate will possess deep knowledge of GCP services, particularly GKE/Kubernetes, demonstrate strong problem-solving skills, and have proven leadership abilities.
Responsibilities:
1. Technical Support:
• Provide L2 support for GCP environments, focusing on GKE/Kubernetes.
• Troubleshoot and resolve complex issues related to GCP services and Kubernetes clusters.
• Collaborate with L1 support and other teams to ensure timely resolution of issues.
2. Technical Leadership
:• Lead and mentor a team of support engineers, fostering a collaborative and high-performance culture
• Provide technical guidance and support to team members, ensuring best practices are followed
• Conduct regular team meetings and technical reviews to ensure alignment with organizational goals
3. Incident and Problem Managemen
t:• Manage and resolve incidents and problems in a timely manne
r.• Conduct root cause analysis and implement corrective actions to prevent recurrenc
e.• Document incident resolutions and contribute to the knowledge bas
e.
4. Change and Release Manageme
nt:• Review and approve Change Requests in ServiceN
ow.• Participate in change management processes to ensure minimal disruption to servic
es.• Coordinate with relevant teams to deploy changes and updat
es.
5. Monitoring and Performance Tun
ing:• Monitor GCP and Kubernetes environments to ensure optimal performance and availabil
ity.• Identify performance bottlenecks and implement tuning measu
res.• Utilize monitoring tools to proactively detect and resolve iss
u
es. 6. Automation and Script
ing:• Develop and maintain scripts and automation tools to streamline support proces
ses.• Automate repetitive tasks to improve efficiency and reduce human er
ror.
7. Collaboration and Communica
tion:• Work closely with cross-functional teams, including development, operations, and secu
rity.• Participate in JIRA scrum meetings for prioritization and plan
ning.• Communicate effectively with stakeholders, providing updates on support activities and project prog
ress.
8. Documentation and Tra
ining:• Create and maintain comprehensive documentation for GCP and Kubernetes environ
ments.• Conduct training sessions and workshops to share knowledge with the
team.• Develop and deliver technical training programs for new team me
mbers.
Edu
cation:• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent exper
ience).
Exp
erience:• Minimum of 7 years of experience in IT support or cloud suppor
t roles.• At least 3 years of hands-on experience with GCP services, including GKE/Kub
ernetes.• Proven experience in a leadership or technical le
ad role.Technical
Skills:• Strong proficiency in GCP services (Compute Engine, Cloud Storage, Cloud Networking
, etc.).• Expert knowledge of GKE/Kubernetes, including cluster management, deployments, and
scaling.• Familiarity with containerization and orchestration tools (Docker, Helm,
Istio).• Experience with monitoring and logging tools (Stackdriver, Prometheus, G
rafana).• Proficiency in scripting languages (Python, Bash, etc.) and automation tools (Terraform, A
nsible).
Leadershi
p Skills:• Strong leadership and team managemen
t skills.• Ability to mentor and develop junior team
members.• Excellent problem-solving and analytica
l skills.• Strong communication and interpersona
l skills.• Ability to work independently and as part o
f a team.• Adaptability and willingness to learn new tech
nologies.
Certifications (P
referred):Google Cloud Professional Cloud
Architect.Google Cloud Professional DevOps
Engineer.Certified Kubernetes Administra
tor (CKA).
