Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!
Job Description
The primary responsibility of the lead SAP IT Product Analyst is to support Domino’s Pizza Organization in analysis, design, configuration, testing, implementation, and support of our SAP landscape including SAP S/4, EWM, Sales & Distribution, Production Planning, and BTP. This role requires a deep understanding of SAP concepts and processes, as well as strong analytical and problem-solving skills. This position will be a dedicated IT resource in stabilizing and further developing the usage of SAP in our organization.
Main responsibilities
- Lead the design, build, test & deployment of configurations for SAP deployments.
- Lead analysis and design sessions with key business stakeholders to facilitate integration discussions between SAP and Other/ERP systems.
- Provide updates to and share information with appropriate IT team members regarding the implementation and changes for backlog and change requests
- Work with solution architects, business & IT SMEs and developers to understand and assist in the design & implementation.
- Collaborate with SAP product support in the recommendation of best practice strategies to further streamline the system implementation.
- Collaborate with SAP product support team to manage system upgrades.
- Identify and evaluate recurring support issues that may need a system solution and manage to resolution.
- Provide support to Level 1 and 2 Team Members in documenting and resolving production issues.
- Oversee unit testing, integration testing and issue resolution.
- Plan and lead UAT as needed.
- Develop and manage KPI’s and ongoing Reporting requirements.
- Strategic partnership with internal customers for solution development, service management, risk management and relationship
- Facilitate the planning and execution of project deliverables to enable the business to achieve objectives through the effective use of SAP
- Serve as a “trusted advisor,” and function as a key point of contact for business for SAP
- Work closely with internal & 3rd party resources & SMEs including system integrators, through any additional phases of the project.
- Provide recommendations and create documentation for business process redesign.
Qualifications
- Bachelor’s Degree in IT or a relevant field preferred, or equivalent experience
- 5+ years of relevant business analyst experience
- General knowledge of end-to-end Enterprise Resource Planning systems/processes including SAP
- 4+ years of experience in SAP
- Good understanding and hands-on experience with various modules of SAP: S/4 EWM, Sales & Distribution, Production Planning, BTP
- Good understanding and experience with configuration in SAP
- An understanding of and experience with change and releases processes
- Experience as a member of an SAP implementation team is a plus.
- Excellent written and verbal communication skills
- Well-organized, ability to handle and prioritize multiple tasks at once.
- Dynamic and mature personality, ability to work independently with minimal supervision and willingness to share your knowledge.
- Broad general IT skills and knowledge (productivity tools, SDLC tools, general industry knowledge)
- Proven track record of process development, systems optimization, and continuous improvement
- Ability to provide thought leadership on best practices around enterprise application integrations.
- Ability to be hands-on for all technical aspects and configuration of SAP, troubleshooting and support.
Additional Information
All your information will be kept confidential according to EEO guidelines
This role is based in Ann Arbor, MI
Hybrid: Tue-Thursday in office. Monday and Friday flex
