The LevelUp Manager assists the Director of LevelUp with a range of tasks related to the oversight,
coordination, and continuous improvement of LevelUp (CHA’s Family Self-Sufficiency or FSS Program). The position is responsible for the maintenance and monitoring of the FSS program to ensure maximum service delivery to participants, which will include the direct supervision of the work of LevelUp program staff. The LevelUp Manager will also be responsible for analyzing and reporting data needed for program management and quality control, designing, and generating reports showing program outcomes and performance for internal and external review. This position is co-managed and will also manage scheduled and ad-hoc requests for data about the LevelUp program, as well as generate reports as needed.
DUTIES AND RESPONSIBILITIES
- Maintains full understanding and adherence of policy requirements, program regulations and
- procedures, program resources, and intended outcomes of the LevelUp program.
- Ensures that performance standards and goals related to participant enrollment and outcomes in accordance with HUD and CHA requirements are achieved.
- Monitors all aspects of the FSS Program to ensure maximum service delivery (e.g. evaluation of program outcomes, performance of FSS staff to ensure service outcomes and quality of services) in collaboration with various Resident Services staff.
- Provides supervision and support to FSS program staff related to the administration of the program; monitors FSS case assignments.
- Directly delivers training to staff regarding CHA/HUD policies, procedures and forms, and data systems.
- Monitors regularly scheduled (monthly/quarterly/annual) and ad-hoc reports regarding FSS program activities and performance using CHA managed databases (e.g. Yardi, TAAG); completes Yardi and TAAG data entry as needed.
- In collaboration with Resident Services staff, develops and implements Quality Control procedures to monitor FSS savings accounting, including credits, disbursements and forfeitures and develops a plan of action to correct any noted discrepancies; completes FSS ledger data entry updates as needed.
- Regularly review performance metric reports to identify potential areas to be included in monitoring & evaluation process.
- Regularly review existing FSS data to track progress against program goals and expected outcomes to ensure maximum service delivery and to provide solutions to problems when necessary.
- Maintains and updates program procedural manuals and related policy and program documents.
- Responsible for the mid and annual performance evaluation of reporting staff.
- Keeps informed of other Resident Services programs and activities and disseminates the information to the team.
- Coordinates with CHA staff and contractors to promote and disseminate marketing materials and program information to residents.
- Attends and/or ensures a designee attends CHA events and activities to promote and recruit for program (e.g. recruitment/orientation sessions, service fairs, community events.).
- Plans, implements, directs, and evaluates the Family Self-Sufficiency Program in accordance with regulations disseminated by the United States Department of Housing and Urban Development and policies set forth by the Chicago Housing Authority.
- Regularly identifies program issues to department leadership and makes recommendations accordingly.
- Manages multiple projects simultaneously and may be asked to handle tasks outside of job description to meet broader goals of CHA and Resident Services.
- This position occasionally requires working hours outside of CHA’s established hours of 8:30a – 5p, Monday-Friday, including weekends.
QUALIFICATIONS
The position requires a minimum of a Bachelor’s degree in Social Work, Public Administration or related field; Master’s degree preferred. The position requires a minimum of three (3) years of prior work experience including management and implementation of procedures, working with populations with low-incomes, financial capability/asset building, or in programs where strong monitoring or quality assurance of program regulations was required; FSS experience preferred. A combination of education and related work experience may be considered. Thorough understanding of and experience with Public Housing (PH), the administration of the Housing Choice Voucher (HCV) program, and accounting procedures is preferred. The candidate will be personable and able to motivate others, an excellent collaborator, self-motivated and focused, results-oriented, proactive, a critical thinker, maintain a high work ethic, possess excellent organization skills, and have excellent follow through. The position requires expertise in Microsoft Office Suite (e.g. Word, Excel, PowerPoint, and Outlook). Experience with client management tracking systems is preferred. May work outside of assigned work location with external
partners and participants; must possess a valid Driver’s License.
Salary Range: $85,000 – 90,000
Grade: S8
FLSA: Exempt
Union: None
ALL APPLICANTS MUST APPLY DIRECTLY TO THE COMPANY WEBPAGE AT: CAREERS.THECHA.ORG
