Description:
As a highly trained WIndow Warranty Specialist; it's all about assisting and increasing the value of our team to our clients. You will help provide our goal: to provide the best customer experience that a client has ever had! Whew, now that's a challenge!
We plan to make Drexel the leading provider of building materials and the number one place to work in Wisconsin. If you want to hop on the train, here is the type of Rockstar we want on our team:
ABOUT THE ROLE
Expert-level product knowledge in Window Department offerings including Alliance and Andersen
Understand vendor-specific installation methods, warranties, and service policies/procedures.
Work closely with vendors and their representatives on training, builder conversation, and service work.
High-level understanding of basic construction methods.
Ensure that service issues are addressed within 48 hours. "48 hour solution resolution"
Schedule all window installations and services with Drexel installation teams, sub-contractors, builders/homeowners, set crews, and project managers for projects to meet the time frames requested.
Communicate with customers and team members over the phone, by email, and in-person to schedule, remind, and follow up on installations and services
Within 12 months, will be responsible for managing all service inquiries and requests.
Create labor purchase orders to pay subcontractors
Communicate with Installers daily to enter jobs
Coordinate, add, cancel, or make changes to times for any/all repairs and/or installs/services with customers within the scheduling software.
Ability to perform more than one task at a time and solve problems quickly
Attention to detail and excellent communication
Must be comfortable with computers
As you grow in your role you will assist in training and motivating new team members
ABOUT YOU
Uber-Positive enthusiastic winning attitude!
You are the hardest working individual in the room
Your favorite color is blue, or you are willing to make it blue!
You strive to always be better than you were yesterday
You are full of ideas and don't hoard them
Your team's success is your success
You use your time efficiently
You will always be young at heart!
You get up faster than you got knocked down
YOUR PRIOR WORK EXPERIENCE
It would be great if your experience encompasses these things:
Your background involves putting customers first
You have been a HUGE contributor to the success of a team
You are known to be the point person for product knowledge
You are uniquely you and bring something to the table that no one else can. You have done some great things that don't necessarily fall into the career path above but that's what makes you cool! Tell us why you would be great for this job anyway!
Are you able to fulfill all the requirements? We are sure you don't. You should apply anyway! We have the best training facilities and mentors anywhere. We can train you if you have the right personality.
PM85
Requirements:
PIb3fe02af26e4-25826-35514844
