We have an outstanding Contract position for an IT Support Analyst to join a leading Company located in the Union, SC surrounding area.
Job Responsibilities:
- Provide exceptional customer service to end users. Use discretion and independent judgment to address and resolve technology issues.
- Install hardware, software, and network in an industrial environment.
- Provide support for desktops, laptops, printers, handheld devices, CCTV, access control, and other hardware equipment at assigned locations.
- Test hardware and software and make necessary changes to correct problems.
- Provide remote support and troubleshooting.
- Install, upgrade, troubleshoot, and repair network connections.
- Ensure continuous improvement by proactively working on preventative maintenance plans and IT automation.
- Keep documentation current by documenting changes and contributing to knowledge-based articles.
- Identifies, tracks, and manages technology issues using available service desk tools.
- Work closely with the rest of the IT department to resolve issues and available service desk tools.
- Work closely with the rest of the IT Department to resolve issues and improve system performance at the assigned location.
- As part of the IT group, establish, develop and grow all business relationships critical to the success of IT and technical support.
- Consult with end users to ensure each problem is resolved to their satisfaction.
- Interact with other NA IT members to restore service and/or identify and resolve core issues.
- Simulate or recreate end-user problems to resolve operational difficulties.
- Personal daily processes are according to policy.
- Work with the manager to achieve team goals and initiatives.
- Use independent judgment to determine which issues to escalate to management, vendors, or suppliers.
- Provide support to other facilities as needed.
- Support the company's mission, vision, values, and goals in the performance of daily activities.
- Maintain high standards of housekeeping throughout the work area.
- Maintain a positive working relationship with all levels of the organization.
Basic Hiring Criteria:
- Help desk/network support experience.
- A 2-year degree in an IT support-related discipline is preferred.
- Electrical and network installation experience preferred.
- Desktop support experience.
- Strong knowledge of Windows and MS Office applications.
- Working familiarty with Ethernet, WIFI, and TCP/IP.
- Familiarity with Linux.
- Hardware/Software setup and maintenance
- Network printer management
- Strong problem-solving skills.
- Ability to understand, remember, and follow verbal and written instructions.
- Ability to work independently with little supervision.
- Technical reading and writing.
