Job Title: Operations Manager
Division: Retail
Responsibility Level: Manager
Travel: 30%
Organizational Opportunity: High
People Management: No
Activities Managed: Operations
Responsibilities for Costs and Results: Yes
ABOUT US:
ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.
SCOPE:
The Operations Manager works with boutique management to monitor and maintain store operations, inventory, and customer service. They are the expert on all Standard operating procedures, systems and tools - ensuring the smooth running of operations to enable the ultimate client experience. The ideal candidate is extremely organized, loves problem-solving, is detail oriented, and approaches all issues proactively.
RESPONSIBILITY:
- Manage and perform daily shipping and receiving roles and responsibilities efficiently
- Manage biannual End of Season shipping process
- Manage the damages product process in store and implement procedures to reduce lost from in store damage.
- Oversee the stock control processes in store including monthly cycle counts
- Monitor and resolve negatives and other stock discrepancies as they occur in store
- Partner with the corporate team members to run biannual full inventory according to guidelines set forth by HQ
- Complete monthly store reconciliation
- Ensure all team members are following the operations/stockroom guidelines
- Partner closely with corporate partners on repair management, an handle repairs in a timely manner and communicate concerns appropriately
- Maintain and organize BOH; proactively work to prevent LP, damages and sales issues
- Manage Supplies (i.e. shipping, stationary, packaging, etc.) are well equipped at all times; order as needed and within budget
- Perform opening & closing procedures
- Coordinate HVAC, electrical, lighting, plumbing, fire monitoring, elevator maintenance, pest control, as well as store planning updates with corporate team
- Ensure all necessary daily, weekly, monthly reporting is submitted (i.e. reconciliation, packaging, etc.)
- Work on additional projects as directed by management
ORGANIZATIONAL INTERFACES:
- Retail
- Operations
- Ecommerce
- Logistics
EDUCATION / EXPERIENCE:
- Undergraduate Degree or equivalent experience
- 6+ years’ experience in the luxury sector and knowledge of industry-specific dynamics
SPECIFIC SKILLS:
- Proficient in Microsoft Office Suite, with strong Excel and Outlook skills
- Ability to react quickly within a fast-paced environment
- Strong communicator with proven ability to interact on a professional level with internal and external individuals
- Ability to build positive, inclusive, and respectful relationships
- Self-motivated, proactive thinker who takes ownership & accountability for actions and outcomes
- Ability to lift and move bulk merchandise
- Proven ability to drive results
- Excellent organization skills
- Commercial awareness and strong business acumen
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact HRUSA@Etro.com.
