TITLE: Desktop Field Support Technician
LOCATION: Castle Rock, CO
BENEFITS & PERKS: Medical, Dental & Vision on your first day, 4% match on 401(k), Life Insurance, Short & Long-Term Disability, employee perks, and more (detailed below).
HOW YOU WILL MAKE AN IMPACT
- Provide primary computer, peripheral, process, and application support by phone and in person.
- Diagnose and resolve technical hardware and software problems using multiple troubleshooting techniques and all available resources.
- Take ownership of reported incidents and problems, maintaining consistent communications and ensuring resolution.
- Perform initial assessment and prioritization of reported issues.
- Work with other IT personnel to investigate and resolve performance problems with applications and/or systems.
- Perform remote administration of PC’s and other devices.
- Provide lifecycle management of the desktop computing environment. This includes security updates, virus scan reviews, and hardware maintenance as needed.
- Create, develop and maintain functional documentation for applications, hardware, and processes.
EXPERIENCE REQUIRED
- Minimum of 3 years of work experience of which, 1+ years of Helpdesk experience.
- Knowledge of the following required: IT Service Desk operations, Microsoft Operating Systems, basic TCP/IP networking skills, and Office 365.Knowledge of the following desired: SCCM, Symantec Enterprise Protection antivirus client.
- Possess considerable knowledge of both software applications and hardware used for automated processes.
- Ability to establish and maintain effective working relationships. Able to communicate affectively using both oral and written forms to both technical and basic user levels.
- Must possess good organization and prioritization skills. The ability to develop logical plans of action for troubleshooting is a must. Work with little or at times, no supervision.
- A high school diploma or GED supplemented by two years of computer related education.
- Must possess a valid driver’s license and insurance policy to drive vehicles. ITIL Certification or equivalent preferred.
BENEFITS
BridgeView makes it easy to say “yes” to joining our team, with national Medical, Dental, Vision, and Life Insurance coverage effective on your very first day. Our 401(k) is 4% matched and fully vested, and we offer voluntary benefits such as TelaDoc, Short & Long-Term Disability, Critical Illness, Accident, AD&D, Legal Shield, etc. We help you take care of your mind with a paid subscription to the Calm app, and your wallet with cashback available through thousands of vendors (Ace Hardware, Verizon, Overstock.com, and more)
