Customer Service Representative
Position Summary
The Telecommunications Operator processes high call volumes for both patient and internal departments. Activities include
outstanding customer service, moderate typing skills, ability to process codes and trauma calls quickly, processing Engineering and
Clinical Engineering work requests and paging the necessary technicians.
Essential Functions
Answers and processes a high volume of calls accurately, professionally and with a positive attitude.
? Processes codes and trauma calls quickly and accurately.
? Monitors various alarm systems in the work area to quickly and efficiently notify appropriate personnel when an active alarm is
received.
? Transfers callers to correct room, department or individual with a warm handoff.
? Operated specialized computer systems/consoles to facilitate the rapid processing of messages, work orders and services
requests.
? Ability to read, interpret and follow processes, policies and procedures and other related documents.
? Dispatches appropriate personnel by radio or paging system.
? Delivers appropriate pages to physicians, on-call personnel and other employees as needed.
? Familiar with HICS and able to function during emergency situations.
? Initiates overhead pages accurately and professionally.
? Maintains flexibility in work schedule in order to meet the needs of the departments 24/7 operations, including weekend and
night shifts.
? Maintains reasonably regular, punctual attendance consistent with policies, the ADA, FMLA and other federal,
state and local standards.
? Maintains compliance with all policies and procedures.
Other Related Functions
? Maintains current schedules of on-call personnel as appropriate.
? Meets all mandatory and developmental requirements.
? Assumes responsibility for professional growth and development and continuing education.
Education/Training
? High School graduate or equivalent.
? 25 WPM Typing Required.
? Familiar with basic computer function
