All candidates must have reliable personal computer or laptop running Windows 11 OR the MacOS 12.7.4 or higher
Required Skills and Experience
Minimum of 6 months of experience working remotely in an inbound customer support or sales support role where they were required to UPSELL a product, service, or upgrade.
Experience in a high-volume support environment with the ability to be on the phone all day
Bilingual in English AND Spanish or Vietnamese
Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds
Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities
Ability to work independently but efficiently from home with the willingness to adapt- this is a start-up environment, so processes are constantly changing!
Nice to Have Skills and Experience
Experience with Zendesk or Athena Health
Proficient in Google Suite applications
Previous experience working in healthcare or a strong passion for health and wellness
Job Description
Insight Global is seeking a Remote Member Support Representative for one of our top telehealth and nutrition clients based out of San Francisco. The goal of this client is to help people transform their lives by making meaningful changes to their eating habits and lifestyle. As a member of their support team, you will play a crucial role in this mission. You will be at the front lines, working directly with members who call in to help them reschedule appointments, answer their questions, and create an unforgettable experience that empowers them to take control of their health. Every conversation you have will be a chance to make a real difference in someone's life, and to inspire them to embrace the transformative power of food as medicine. You are the first point of support that most people will have, so your ability to connect with people is crucial.
The shift will be Monday-Friday from 8AM-5PM (in their time zone)
Compensation:
$19/HR
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
