Description:
- This candidate will learn how to work independently with little supervision. They will assist a variety of departments through basic daily IT needs. They will partner with facility leadership team to develop new solutions. This role requires the candidate to complete a variety of tasks every day.
Typical Day:
- Working directly on application / technical problem identification and resolution, including off-shift and weekend support functions.
- Participating in integrated testing and user acceptance of application or infrastructure components.
- Working with vendors on the integration of purchased application(s) and/or infrastructure.
- Designing and implementing processes, or process improvements, to aid in development and support.
- Set up user accounts for system access, Windows domain, lotus notes, etc.
- Maintain server backup for data integrity and data restoration
- Maintain file, print, and application servers including CITRIX terminal servers
- Set up new users for the PBX/Phone System, account access new numbers
- Maintain audix message system, user database, backup and restores.
- Set up new users.
- Position manages the completion of their own work assignments and coordinates work with others.
- Communication and customer service focus are necessary.
- Ability to listen to others is important to the position.
- Set up user accounts for system access, Windows domain, lotus notes, etc.
- Maintain server backup for data integrity and data restoration
- Maintain file, print, and application servers including CITRIX terminal servers
Position manages the completion of their own work assignments and coordinates work with others. Communication and customer service focus are necessary. Ability to listen to others is important to the position. *Will possibly receive phone calls at night.
Technical Skills Required:
- Knowledge of the latest technology in programming languages, computing hardware and software and current development processes and tools.
Soft Skills Required:
- Ability to work both independently and with a cooperative team on complex projects that may span multiple infrastructure components or applications.
- Good Customer Service Skills
- Focus on safety and quality
- strong interpersonal and communication skills
- Ability to coordinate multiple efforts at once
- Peer leadership
- Self-starter/bias for action
- Ability to prioritize rapidly and be decisive
Education Requirements:
- HS Diploma with three years relevant IT experience required. 2 year technical preferred.
- Will accept a new graduate with a Bachelor’s Degree in IT.
