JOB SUMMARY
Direct Care Coordinators coordinate and oversee schedules of caregivers and clients enrolled in Medicaid programs.
JOB DUTIES
- Schedule caregivers to meet clients’ in-home care needs in compliance with regulations and Managed Care Organization (MCO) program rules
- Assist with daily intake and referral processes to ensure positive business growth and development
- Promote cohesiveness in the office environment
- Support day-to-day operations and client advocacyCollaborate with stakeholders regarding the delivery of services
- Communicate effectively
- Comply with applicable legal requirements, standards, policies, and procedures
- Demonstrate dependability
- Demonstrate effective problem solving and decision-making skills
- Exhibit computer efficiency
- Handle complex service programs and special projects
- Maintain necessary skills and knowledge to coordinate workflow
- Market services to referral sources
- Monitor deliverables and ensure timely completion of projects
- Participate in professional development and training activities
- Prioritize and multitask effectively
- Provide excellent customer service to internal and external clients
- Represent the company at stakeholder meetings, health fairs, and provider fairs as needed
- Staff new client referrals and open client shifts with available agency caregivers
- Assist in hiring and recruiting new caregivers and processing new caregiver paperwork
- Provide backup personal care services to Medicaid members in their homes as needed
- Bilingual preferred in various locations
- Other duties as assigned
QUALIFICATIONS
- Associates Degree preferred
- Previous experience serving individuals with disabilities preferred
- Combination of education and experience
The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
