About the Company:
Windcave is a high-growth, innovative, global leader in payment technology delivering a range of secure solutions in E-commerce, Cashless Parking and Vending, and Retail Terminals to clients across the globe. Processing over US$90 Billion worth of transactions per year, we are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific.
Our global head office is based in Auckland, and our impressive global network operates out of 14 locations including here the US as well as the UK, Australia, Singapore and Canada.
About the Role:
We are seeking a Provisioning Specialist to join Windcave’s team in Phoenix, Arizona 85006. As Provisioning Specialist, you will keep Jira, CRM and other Windcave systems up to date while ensuring a high level of attention to detail to set up accounts and interact with our Windcave customers. This is an exciting opportunity for someone interested in gaining experience in a technological role with a growing team!
The role reports into the US Provisioning Team Lead in Phoenix and will effectively liaise with several departments within the business.
This is not a remote position.
Starting at $22.00 per hour.
Key Responsibilities:
• Action account requests from the Sales team for Windcave terminal products ranging from Unattended, to Retail EFTPOS for potential and existing customers for their integration with Windcave, whilst maintaining a high standard of work ethic and professionalism to exceed customer and internal Windcave expectations.
• Fault Analysis of terminals as per documentation within internal SLA.
• Provide further assistance as required by the Team Leader to ensure a smooth operation of the Activations Team.
• General: Keep Jira, CRM and other Windcave systems up to date with accurate data. Maintain a high level of attention to detail when setting up accounts. Ensure all client interaction (including responses to enquires) is highly professional and responsive. Contribute to the positive and smooth operation of the activations team. Other duties as set by management.
About You:
• Legal right to work in the United States (no sponsorship)
• Similar experience in a technical role or a bachelor’s degree is preferred but not required
• Ability to understand core concepts of technology hardware logistics
• Strong communication skills and a keen sensitivity to customer needs
• Determination to commit effort and the passion to achieve set goals
• Willingness and enthusiasm to learn new systems
• Motivation to be a team player
• High commitment to focus and detail orientation
This is what you can expect working with us:
• Competitive salary with benefits including Medical, Dental, Vision, Life, and matching 401K
• A gateway to a promising and long-term career in one of the fastest growing payment solutions provider
• You will get all the training you require once hired and plenty of mentoring for your professional development
• Free monthly parking available
The role will ideally suit candidates with a passion and interest in technology. At Windcave, we like to grow, support, and assist our team members so together we can accomplish our present and future goals! If this sounds like you, then please apply here to learn more.
Windcave is an Equal Opportunity Employer and committed to building a diverse workforce. If you are looking for an exciting career with an organization that is experiencing tremendous growth and offers enormous career development opportunities, then we invite you to join us!
